Cape Town Refugee Centre: Social Worker - Port Elizabeth

Cape Town Refugee Centre (CTRC)
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Wednesday, 30 April, 2014
Opportunity type: 

The Cape Town Refugee Centre (CTRC) is a South African non-profit, non goverment organisation that works with vulnerable refugees and asylum seekers.  We strive to improve the quality of life of refugees and asylum seekers by meeting their basic needs on a short-term basis, and enabling them to become self-reliant and self sufficient through various empowerment opportunities. 

The Cape Town Refugee Centre seeks to appoint a Social Worker, based in Port Elizabeth.

The Social Worker will work on a part-time basis for three days per week. The Social Worker will be responsible for providing intake, assessments, case management, education, advocacy, referral and counseling services to vulnerable refugees. In addition, he/she is responsible for upholding the organisations vision and mission statement as well as funder requirements. The Social Worker advocates on behalf of clients and implements services to the most vulnerable population of refugee’s and asylum seekers for both adults and children and is accountable to the Director and Senior Social Worker for achievement of targets in this area.


Service Provision

  • Complete assessments of most first-time applicant refugees and asylum seekers who approach CTRC for assistance and document all client interactions;
  • During intake assessment or while conducting follow-up interactions with returning clients, assist refugees seeking assistance to determine what assistance would be most beneficial to the client. This is based on vulnerability and sustainability. In addition, ensure that all documentation required to process the request is present. Assistance can include but is not limited to: food assistance, shelter placement, rental assistance, non-food item distribution as well as internal and external referrals. Documentation needs to accompany all requests for assistance as set forth by the Standard Operating Procedure manual;
  • Provide casework, case management  and community development services to refugees and asylum seekers;
  • Subject to training, conduct Best Interest Assessments, Best Interest Determinations, and best assessments for children as identified by UNHCR and submit required documentation;
  • Where necessary, refer vulnerable refugee children, including unaccompanied minors, for statutory intervention to DSD, and other child welfare organizations in order to secure 'places of safety' and provide appropriate documentation and reports;
  • Provide basic counselling and human rights counselling to refugees and asylum seekers;
  • Provide educational, supportive and informative groups to vulnerable refugees and asylum seekers;
  • Conduct home visits, as assigned and subject to funding restrictions, and complete appropriate paperwork including recommendations;
  • Supervise interns and volunteers;
  • Participate in case review discussions with other Service Provision staff for particularly difficult cases as scheduled;
  • Attend and actively participate in program and staff meetings when scheduled;
  • Assist in the development of an annual work plan and ensure that interventions are on time, within budget and achieving targeted results;
  • Provide social work advice to management team on changes to existing programmes and developing innovative programmes for subsequent years to come;
  • Other duties as assigned by the Senior Social Worker or special projects assigned by Director.

Administrative duties

  • Provide written and verbal reports as required for the completion of documentation pertaining to clients and the organisation;
  • Answer emails and phone enquires, as directed, by Receptionist, Director, or Senior Social Worker;
  • Provide feedback to appropriate individuals and report back thoroughly at staff meetings on all external and internal meetings and workshops attended;
  • Responsible of faxing, filing and making copies for client files and documentation;
  • Regular weekly, either telephonically or in person, feedback sessions with Senior Social Worker;
  • Schedule and adequately document external and internal referral appointments, if necessary, for clients;
  • Chair and scribe for bi-monthly meetings, as assigned;
  • Contribute to the annual review and revision process of Standard Operating Procedures for the Service Provision Programme;
  • Responsible for data capturing information related to service delivery on a monthly basis.

Advocacy efforts

  • Where appropriate and as required, lead panel discussions, workshops, training, etc. concerning the education, development and improvement of refugee services;
  • Be conversant and know networking partners for external referrals. This includes regular attendance to Social Workers Forum and similar organisations to ensure a strong network of referral;
  • Where services are not being provided to refugees, act as an advocate for inclusion in service delivery. Meet with SASSA, DSD-funded partners, soup-kitchens, crisis shelters and others to develop a strong referral network in Eastern Cape. Arrange for advocacy and outreach meetings when the CTRC Senior Social Worker and Director come to Port Elizabeth on monitoring trips.

Governance and reporting

  • Liaise and maintain networking relationships with relevant statutory, private, independent and implementing partner’s organisations;
  • Attendance to relevant in-house, community and donor meetings; disseminating relevant information to CTRC staff and volunteers as scheduled;
  • Contribute to the development and delivery of the organisation’s governance framework, quality of and service improvements agenda. This includes contributing to the development of work plans, annual plans, strategic plan and organisational assessments;
  • Contribute to reviews of the organisation’s policies and procedures relating to services to clients;
  • Narrative report writing, contribute to funding proposals, etc., as assigned and requested;
  • Contribute to needs assessments and service development.

Record keeping

  • Responsible for programme management in the Eastern Cape Office, reporting to the Director and Senior Social Worker;
  • Capture all relevant statistics, including those for support groups facilitated, and submit statistics on or before due date to appropriate individuals;
  • All employees at CTRC are legally responsible for all records held, created or used as part of their business within the organisation, whether paper-based or electronic (including emails) for client, corporate and administrative records;
  • All employees are required to be conversant with the CTRC policy and procedure on records management and to seek advice if in doubt.


  • Honours degree in Social Work;
  • Registered with South African Council for Social Service Professions;
  • Minimum of five to eight years experience as a practicing Social Worker;
  • Minimum of three years experience with project management at supervisor level;
  • Knowledge and experience rendering statutory services for children;
  • Fluency in written and spoken English. Excellent written and oral communications skills, a second language would be advantageous;
  • Experience working with refugees or in the area of human rights is desirable;
  • Management and leadership capacity, organizational skills;
  • Experience conducting training for social workers and other groups;
  • Computer literacy with basic proficiency with the Microsoft Suite, include Excel;
  • Valid code 08 driver’s licence;
  • Friendly personality and enjoys working with people;
  • Ability to take initiative, work independently and has great attention to detail;
  • Ability to complete complex assignments and tasks, as assigned, meeting prescribed  deadlines;
  • Able to work constructively in a stressful environment and plenty of resilience;
  • Ability to work independently as well as a team player;
  • Observational skills;
  • Fast-learner;
  • Willingness to work three days a week only.

To apply, submit a CV with three contactable references to

Please quote the source of this advertisement in your application - NGO Pulse Portal.

If you have not been contacted within two weeks after closing date, consider your application

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