M2m: Liaison Officer

Mothers2mothers (M2m)
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Monday, 18 October, 2021
Opportunity type: 

mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of women to eliminate paediatric AIDS and create healthy families across ten sub-Saharan African countries. m2m trains, employs, and helps empower women living with HIV to work as community healthcare workers in understaffed health centres and underserved communities. Through a peer-to-peer approach, these ‘Mentor Mothers’ deliver a range of health services, advice, and support to women and their families. Started in Cape Town, South Africa in 2001 with an initial focus on preventing mother-to-child transmission of HIV, m2m has innovated and built on its strengths and now provides family-centred support for a range of related health and social issues spanning pregnancy, birth, childhood, and adolescence. It also partners with governments and other NGOs on the adoption of its programme to spread the Mentor Mother Model and its benefits. m2m has a record of accomplishment of scaling its services and proven impact. To date, m2m has reached over 11M women and children under two, and created more than 11,000 jobs for African women living with HIV. For more info, visit www.m2m.org.

Adaptation of m2m’s Programme and Strategic Information Management Handbook into digitally, user-friendly training tools with integrated technical, system information and service delivery

mothers2mothers (m2m) has been providing prevention mother to child transmission of HIV (PMTCT) and reproductive, maternal, new born and children health (RMNCH) work as the cornerstone of service delivery in our countries. Through our front-line workforce of peer mentors, known as Mentor Mothers (women living with HIV, who are trained, employed and supervised by m2m). m2m delivers services and support in health facilities, communities and households, working closely with relevant government Ministries, healthcare and community health workers, community leaders and other key stakeholders. Since 2015, m2m has expanded into implementing an evidence-based, integrated ECD/RMNCH approach in four sub-Saharan African countries (Ghana, Kenya, Malawi and South Africa).
In 2017, m2m piloted and introduced a robust QA/QI processes inform data utilization for programme improvement, it leverages on comprehensive routine monitoring and evaluation system informs quality and effective service delivery. Through the M&E system, routine measure programme outputs, outcomes and impact and inform programme strategies at various levels. This has evolved into mHealth systems being an integral part of programme implementation; with an approach of consistently striving to improve service delivery. On this backbone, in 2020, m2m has reimagined how we reach and serve clients using technology to support Mentor Mothers to continue delivering health services and education to women and families. We are supplementing our face-to-face services with eServices delivered by phone or through our Virtual Mentor Mother Platform (VMMP). During this pandemic, to strengthen our existing QAQI approaches and supportive supervision of services, m2m accelerated the development of the virtual QI approaches for Managers to continue to guide the Mentor Mothers
The initial purpose of the Programme and Strategic Information Management Handbook is to orient and guide all program, technical and SI staff on the effective and efficient roll out, implementation and management of mothers2mothers’ core direct service delivery programme remains its core use. However, this supports in orientation of all new m2m staff and also provides a reference for existing staff to better understanding the key steps of country start up and implementation. m2m recognises supporting new and existing managers with an updated, digitised and user friendly Programme Management Handbook will help with access to information on technical areas and key steps on QAQI process.

This Scope of Work outlines a request for the services of consultant(s) to support mothers2mothers’ Department of Programmed & Technical Support (DPTS) in the adaptation of its Programme and Strategic Information Management Handbook to become more inclusive, with a particular focus on all m2m technical areas, strategic information and systems approaches. Further, to ensure the handbook is digitally, user friendly with graphic designs and links to existing internal and external reference documents. 
The updating of the handbook will be informed by dual approach as it services to provide some background information on mothers2mothers and overarching approaches and in addition, specific guidance on recommended standards and practices across core programme elements. It also should target its intended users of this handbook include all Programme Managers at all levels of programme operations including Head Office, Country Directors, (Senior) Programme and SI Managers, Project Managers, Regional/Provincial Managers and  District Managers. The handbook should therefore be considered as a working tool, rather than a strategic document.
The consultant will work closely with the Senior Technical Advisors for Reproductive Maternal Neonatal and Child Health (RMNCH), Adolescent Health (AH) Early Childhood Development/Orphans & other Vulnerable Children (STA–ECD/OVC) in the Department of Programmed & Technical Support (DPTS) at m2m’s Head Office in Cape Town, and m2m Senior Strategic Information Manager. The consultant(s) will:

  1. Develop a work plan to outline key next steps, deliverables and resources needed for adaptation of the PHM to occur.
  2. Conduct high level and interactive review sessions on DPTS core work in Realignment and Recalibration of current Programme Toolkits as part of the adaptation of the Programme Management Handbook
  3. Conduct a desk review all m2m technical/programme and SI reference documents and tools (training, client management – including mobile applications – job aids, M&E tools, SOPs) and background information to determine how/what best to integrate or adapt the Programme Management Handbook
  4. Conduct consultations with the m2m DPTS team to understand m2m’s current program, technical and SI work streams, and determine gaps and needs.
  5. Catalogue all m2m technical, strategic information and systems components, recommend which to incorporate in m2m’s Programme Management Handbook and detail those that will sit outside and links or e- references.
  6. Using existing m2m organizational and reference materials, and taking into account relevant section/s that need to be developed/expanded into new Programme manuals
  7. Develop or adapt the Programme Management Handbook with a focus on digitising, creating user-friendly information, education, and communication (IEC) materials and tools.
  8. Conduct a workshop with m2m DPTS programme/SI staff to review the proposed structure and content of the adapted inclusive Programme Management Handbook, and incorporate their inputs.
  9. Present a draft outline of all revised sections/modules, tools, links and additional content for DPTS review.
  10. Participate in weekly calls between the Consultant, m2m’s STA–ECD/OVC, STA–RMNCH, STA – AH and Senior Strategic Information Lead to monitor progress in the delivery of the project and to provide assistance and guidance, as required.

Project Deliverables

Phase One – Programme Section

  1. Work plan for assignment.
  2. Database (e.g. in Excel) of all m2m DPTS Program and SI components, indicating which to incorporate in m2m’s inclusive digitalized handbook, and which to include as links to existing resources.
  3. Newly expanded sections to of included and updated topics to m2m’s Programme and Strategic Information Handbook - including resources, reference documents, SOPs.
  4. m2m’s Programme and Strategic Information Handbook, revised to be more inclusive of all technical areas and strategic information sections, for the up-dated context and adaptable to future programme and SI work streams.
  5. Clear outline and documentations of m2m Programme and Strategic Information Handbook and revisions needed.
  6. A workshop with m2m programme/SI staff to review the proposed structure and content of the adapted handbook.
  7. Draft outline of all sections, modules, tools, reference materials for DPTS review.
  8. Development and delivery of a digitized, user-friendly handbook and presentation for m2m staff.

Phase Two – Strategic Information Section

  1. Work plan for the section
  2. Finalise a catalogue of all SI documentation and Policies
  3. Expand SI section to be include of all current tools, and processes as they apply to different scenarios within the programme and at HO
  4. A workshop with m2m programme/SI staff to review the proposed structure and content of the adapted handbook
  5. Connect the SI and Programme sections of the handbook and an agreement on the structure of the overall technical Programme & SI handbook
  6. Draft outline of all sections, modules, tools, reference materials for DPTS review.
  7. Development and delivery of a digitized, user-friendly handbook and presentation for m2m staff.

Qualifications and Experience

  • Bachelor’s Degree, Master’s Degree preferred ( or its International equivalent is required)
  • At least 7 years’ experience in instructional design for medium or large-scale public health and social development implementation projects, including multi-media material development for a variety of audiences (with NGO or non-profit experience preferred).
  • Advanced knowledge of instructional design best practices and emerging innovations for different audience types in public health settings across multiple technical areas ( RMNCAH, HIV, PMTCT, ECD, AH)
  • Extensive experience with planning and delivering training, including e-learning strategies /or delivery of e-learning packages.
  • Significant Experience with eLearning technologies and Learning Management System software (SharePoint, WordPress, Articulate Storyline, and/or Adobe Captivate, Moodle).
  • Advanced MS Word and PowerPoint skills essential, with skills in graphic design software (Adobe InDesign) an advantage.
  • Experience with HTML, CSS, JavaScript.
  • Highly organized, reliable, with exceptional attention to detail.
  • Excellent communication and writing skills
  • Demonstrated ability to problem-solve, make decisions, and work independently with minimal supervision
  • Ability to work well under pressure, manage multiple tasks and meet tight deadlines 


  • Travel: Regular meetings at m2m offices or virtually
  • Location: Flexible
  • Start date: 25th October 2021

Duration: 1-2 months (pro rata) with possible extension

m2m Liaison Officer

Nakululombe Kwendeni, Senior Technical Advisor - RMNCH


Interested consultants should submit the following by email to Nakululombe Kwendeni at m2m’s Head Office, at nakululombe.kwendeni@m2m.org

  1. Up-to-date CV
  2. One-page cover letter, explaining your interest in the consultancy, your relevant experience, proposed daily fee rate and availability
  3. An additional table indicating the number of days proposed to complete the assignment, broken down by project deliverables
  4. A sample of your writing: a relevant report
  5. An example of a relevant programme design or training document developed by you 

Submission deadline: Monday 18 October 2021, 12h00 SAST.

Queries should be directed to the m2m Liaison Officer (see above). Shortlisted candidates will be invited for interview via Zoom within one week of the submission deadline.

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