CIC: Helpline Supervisor

Community Intervention Centre
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Friday, 18 October, 2019
Opportunity type: 
Employment

Community Intervention Centre (CIC) was established in 2001 and has a small team of dedicated staff and volunteers that provides a free 24-hour on-site trauma intervention and support service to the Blaauwberg community and beyond. 

 The Board of CIC seeks to employ a permanent Helpline Supervisor, based in Cape Town.

Hours: 24/7 for seven days on a monthly rotation

Salary: Please indicate your salary expectations
 
Requirements:

  • Proven experience in Victim Empowerment environment and counselling
  • Exceptional telephone etiquette and skills
  • A valid drivers license and vehicle
  • Qualification in counselling will be an advantage
  • Communication (written and verbal) skills in at least two of the three official languages of the Western Cape
  • Computer literate (Word, Excel, Outlook)
  • A National Senior Certificate
  • 2 to 3 years leadership/supervisory experience is beneficial
  • A pro-active and energetic approach and must be a team player
  • A high service orientated and results driven approach and willing to go the extra mile to resolve client queries

Responsibilities:

  • Answers the 24/7 Helpline to provide prevention, crisis intervention, support counselling and/or referral information to callers  
  • React immediately, yet calmly, to crisis situations and quickly build rapport with callers
  • Provide Trauma and Victim Empowerment counselling and follow up support service to clients both telephonically and face to face sessions
  • Ensure trauma worker is dispatched to attend to victim/client within 20 minutes of first call received
  • Provide telephonic briefing and debriefing to trauma worker that is dispatched to scene
  • Facilitate quarterly team building/group debriefing with  trauma volunteers
  • Identifying development needs of trauma volunteers in conjunction with management
  • Administration of supporting documents and resources
  • Ensure compliance to CIC policies and operating procedures
  • Assistance with training of new trauma volunteers
  • Attendance of appropriate forums, meetings and workshops (incl weekly supervision meetings, monthly trauma team meetings)
  • Reporting to General Manager
  • Must be flexible and available after hours
  • Ability to work under pressure and autonomously
  • Team player but also able to work unsupervised/self-starter
  • Be confident and show initiative in the position
  • Maintains confidentiality in a professional manner of all information received, discussed and recorded.

The ideal candidate will be a mature, resilient team player, that can problem solve and love caring for people.

To apply, submit your CV and proof of qualifications to Tania Nell at manager@cic-capetown.org (REF HS)

Please quote the source of this advertisement in your application - NGO Pulse Portal

If you have not received a reply within two weeks, consider your application unsuccessful.

For more about Community Intervention Centre, refer to www.cic-capetown.org

For other vacancies in the NGO sector, refer to www.ngopulse.org/vacancies

Location: 
Cape Town

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