Orbis: Request for Proposals

Project Orbis International
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Monday, 29 July, 2019
Opportunity type: 
Call for proposals

1. About Orbis & Cybersight 

Orbis is an international non-profit non-governmental organization, working over the last 35 years to support efforts to eliminate avoidable blindness around the world. 
Cybersight is Orbis’s global telehealth platform; it offers advanced online ophthalmology training tools and services, as well as access to international expert faculty and trainers, helping eye professionals around the world improve their skills and collaborate on diagnosis and treatment of their patients.  All services on Cybersight are free of charge, and Orbis’s major target users are eye professionals from low- and middle-income countries.
2. Statement of Purpose & Consultancy Objectives 

As it considers its strategy for Cybersight for the medium-term future, Orbis is soliciting proposals to conduct an environmental scan and situational analysis of existing organizational players providing telehealth services in the ophthalmology sphere, as well as within broader public health. 

The environmental scan will:

  • identify other NGOs/stakeholders offering similar telehealth services to Orbis
  • determine the scope of these telehealth services
  • examine how these telehealth services compare to those services offered through Cybersight (with a focus, where information is available, on: service type, reach/uptake, operational requirements, quality, cost-effectiveness, innovativeness, measurements of success and impact)

The in-depth analysis will help Orbis:

  • situate Cybersight and its tools and services within the broader telehealth sphere
  • understand the reach and impact of Orbis’s telehealth competitors and provide a view on potential future partners
  • help Orbis identify, better measure and communicate its telehealth strengths, its competitive edge and examine areas for potential adaptation and/or growth
  • use the findings to serve as a foundation in shaping Orbis’s future strategy for the implementation of telehealth interventions in eye health.

Ultimately, the information and analysis produced from this work will feed into Orbis’s goal of serving as a global leader in the design and implementation of impactful telehealth interventions that connect and support professionals, clinics, hospitals, health systems and NGOs to reduce the global burden of avoidable blindness. 
Proposals, costed at no more than US$15,000, should be sent via email to eleanor.mcnab@orbis.org on or before 29 July 2019.  See section 7 for additional submission details and requirements.

3. Background Information

Approximately 189 million people suffer unnecessarily from blindness or poor vision, and almost 90% of vision impaired people live in low- and middle-income countries.  Nearly 75% of the world’s blind are avoidably so. To address this, Orbis helps to establish and strengthen sustainable eye care services by working with hospital and clinic partners across 19 countries in Africa, Asia and Latin America.  The shortage of global human resources in eye health (HReH) is one of the most significant barriers to people accessing the eye care they need, and addressing this challenge is at the forefront of what Orbis does.  The delivery of high-quality medical education and hands-on practical training are Orbis’s core strengths and central to the majority of work across the organization’s country programs.
Established in 1998, Cybersight is Orbis’s online learning and telehealth platform, through which the skills of eye care teams around the world are strengthened using the latest advancements in internet and mobile technologies.  With a total Cybersight community of over 18,000 eye professionals, Orbis’s vision for Cybersight is to be the world’s leading eye health learning and mentorship platform.  And over the last 5 years, Cybersight’s services have increasingly proved critical to the global effort to improve eye care, particularly in meeting the leaning and skills needs of eye health workers in low- and middle-income countries.  
Cybersight currently has three core components:

  •  Consult, facilitating:
    • consultation between eye health workers in low- and middle-income countries and international expert ophthalmic practitioners for advice and guidance on complex patient cases.  This includes application of artificial intelligence technology to enhance quality and impact of consultations.
    • consultation and referral advice within a closed-loop health system, enabling online consultations between varying levels of health professionals in a specific geographic area.
  • Learn, offering:
    • high-quality online courses with well-structured curricula in ophthalmology, nursing and related fields, including blended learning approaches
    • flipped classroom courses, including digital wet lab training
    • open-access library of lectures, surgical videos, textbooks and manuals
    • a platform that other eye health stakeholders can use to deliver elements of their own training programs.
  • Live Teaching, providing:
    • live lectures and surgical demonstrations through real-time video conferencing
    • live distance surgical mentorship and coaching from expert ophthalmologists to consultant ophthalmologists anywhere in the world
    • live surgical broadcasts from Orbis’s Flying Eye Hospital

All the services above are currently free to end-users and funded by donations (individuals and companies) to Orbis.

4. Scope of Work

As a guide to the consultant/s, Orbis envisages the following key sample activities.  This is a guideline and the consultant/s should produce their own detailed activity proposal.

  1. (Tele)meet with Orbis Cybersight and Program Technology team to understand and analyze Orbis’s work and its telehealth portfolio, in relation to the organization’s mission and vision
  2. Literature review of use of telehealth in clinical settings, and what makes telehealth ‘successful’ (e.g. improving access to care or skills, reducing costs, enhancing traditional clinical care)
  3. Meetings/interviews and hands-on telehealth demonstrations with key global stakeholders in the ophthalmology, ophthalmic education and public health sectors, including engagement with end-users

4. Summary of Deliverables

  1. Presentation (in person at Orbis HQ or via Zoom pending location of consultants) of environmental scan and situational analysis, focusing on key findings
  2. Concise report (20 pages max), to include:
    1. Environmental scan, including succinct summary of each stakeholder’s telehealth services
    2. Analysis, and comparison to Orbis’s current telehealth portfolio
    3. Areas of consideration for Orbis to adapt and/or grow its telehealth portfolio
  3. Two summary infographics to support the first two deliverables.  Taking an approach based on Gartner’s magic quadrant, the consultant should plot their determination of leaders, challengers, visionaries and niche players in the telehealth sphere.
    1. Infographic 1: ophthalmology organizations/stakeholders
    2. Infographic 2: public health organizations/stakeholders

Should the consultant have an alternative approach to that of Gartner, this is welcomed and should be detailed in the proposal submission.
5. Key Qualifications

  • Knowledge and understanding of public health, clinical services and the international NGO sector
  • Education/experience in public health, adult education, distance learning and mentorship preferred
  • Experience conducting environmental scans, situational analyses and/or comparable research projects
  • Excellent written communication and presentation skills and demonstrated experience in consolidating findings into a concise and user-friendly format
  • Interest and knowledge of telehealth/telemedicine a bonus

6. How to Submit a Proposal

Please submit the following no later than 29 July 2019 to Eleanor McNab at eleanor.mcnab@orbis.org

  • Proposed activities and timeline for the various components of the consultancy.
  • ​A budget, not exceeding US$15,000.
  • Resumes of all consultants who would be involved in the project.
  • Copies of 2 comparable environmental scans produced for other clients
  • Contacts of individuals at 3 organizations for whom you have conducted environmental scans or similar assessments whom Orbis can contact as references.


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