The Message Trust: Gangstar Cafe Manager

The Message Trust
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Sunday, 30 June, 2019
Opportunity type: 
Employment

The Message Trust South Africa exists to raise up generations of urban heroes, creating opportunities for tens of thousands of urban teenagers and young adults to hear the good news of Jesus in word and demonstrated in action.

The Message Trust seeks to appoint a Manager for the Gangstar Cafe to be based in Mowbray and Durbanville, Cape Town.  

Hours: Full Time
                                            
Duration: 12 months fixed term contract
      
Salary: R 15 000
                                      
Responsible to:  Mark Slessenger Deputy CEO – Gangstar Director

Gangstar Enterprise Development, a social enterprise owned by The Message Trust South Africa. The business is seeking a highly motivated and competent individual for the position of Café Manager for both our Mowbray and Durbanville Cafes, as well as our mobile coffee events.

Staff Training and Management

  • Manage staff on a day to day basis, ensuring they deliver all responsibilities in excellence
  • Train staff to be efficient in all operational processes such as customer service, product delivery, cleanliness, financial protocols, etc
  • Help oversee the daily operations of the café, ensuring that all Café operations are adhered to and delivered

 Food/Beverage and Coffee Quality and Delivery

  • Ensure our Café menu is of the highest quality in price, production and delivery
  • Ensure we maintain high-quality coffee standards that are delivered wholesale and sold directly in our café’s and events
  • Train all staff to know the menu, recipes and costings of all products
  • Develop strong business relationships with suppliers
  • Manage stock and costings to ensure maximum gross profit margin
  • Ability to develop a catering arm of Gangstar Café so we can serve at events and externally to our partners and other business opportunities

Customer Service Delivery 

  • Develop and script a Gangstar customer service experience/process
  • Train all staff to provide excellence in our customer service delivery methods
  • Ensure customers are made to feel special when entering and leaving Café
  • Turn customers into loyal customers, who will become our marketing agents in Cape Town
  • Liaise with customers directly, sharing our story and win them over to grow our customer base

Culture of Hope and Inspiration

  • Work with our communications team to communicate the Gangstar Story in store and externally
  • Help our media team train Gangstars to share their stories
  • Use initiative in providing creative ways to share about Gangstar in store, and leave customers wanting to know more and get involved

Clear Processes and Operations

  • Develop Gangstar training process manuals in the key operational areas and for every staff member to be trained and equipped in these areas
  • Ensure the financial management is tight and all finances are reported on, documented and submitted to our finance department 

Café Growth

  • Grow the business model, using initiative in all areas of the business
  • Work with Deputy CEO on implementing the business plan
  • Work closely with the communications team to ensure that the Café is always well promoted.

 Other

  • Where possible, attend morning prayer meetings from 8:45 to 9:00
  • Attend weekly staff devotions and meeting on Tuesdays
  • Attend prayer day once a month with the wider organisation

 Personal Commitment

  • Identification with the Statement of Values and Ethos, understanding that the organisation operates within a Trust which adopts Christian values and principles
  • Commitment to Child Protection, Equality and Diversity and Health and Safety
  • Personal integrity and commitment to working as part of a team
  • Applicants should be able to articulate a clear vision for their role within the work of Gangstar Enterprise Development, particularly with reference to their ability to function within the framework of its Mission, Vision, Ethos and Values

Requirements:

  • Proven experience as food industry manager
  • Full driver’s license and own personal vehicle
  • Experience in the coffee industry
  • Organisational and administrative skills
  • Outstanding communication and interpersonal abilities
  • Thorough understanding of diverse business processes and strategy development
  • Knowledge of Microsoft Office, databases and information systems
  • Understanding of research methods and data analysis techniques
  • Appropriate business administration/management qualification
  • Have previous experience in the food and coffee industry
  • A leader, able to lead and inspire others towards a collective vision and purpose
  • Have passion and motivation to make a difference in the lives of others and are willing to go above and beyond, this is not a job for you but a sense of calling
  • Ability to see gaps, have imitative and make things happen
  • Administratively astute, good with processes and able to keep on top of all aspects of the business
  • Ability to generate a profit through providing tight controls in stock management, financial management, food costings and sourcing the best suppliers for the business
  • A team player and motivate those around you to be better, always pulling the best out of others and taking them to the next level
  • Ability to come up with other creative business ideas that can open up more job opportunities for other Gangstars in the future including event management, catering, mobile coffee units and other cafes

To apply, submit your CV with a one-page motivational letter to Mark Slessenger at marks@message.org.za

Please quote the source of this advertisement in your application - NGO Pulse Portal

Confidentiality:

  • Any information relating to people acquired in the course of duty must be treated in the strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff such as senior staff members or with the line manager
  • Full copies of our Mission and Vision statement and our Ethos and Values statement are available on request
  • This job description is not exhaustive and amendments and additions may be required in line with future changes

For more about Message Trust South Africa, refer to www.message.org.za

For other vacancies in the NGO sector, refer to www.ngopulse.org/vacancies

Location: 
Cape Town

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