Operation Smile: Patient Coordinator

Operation Smile South Africa
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Friday, 10 May, 2019
Opportunity type: 
Employment

Operation Smile is a global nonprofit organisation that provides free life changing surgery to children and adults suffering with facial deformities, more specifically cleft lips and/or cleft palates.
 
Operation Smile South Africa seeks to appoint a Patient Coordinator, to be based in Western Cape.

Responsibilities:

Patient recruitment and partnerships:

  • Set up meetings with hospitals and clinics; arrange meetings with chiefs and traditional authorities in the areas; find point person at each health care facility or in each town/village and establish a working relationship with them
  • Access existing community health care worker structures, set up trainings on cleft recognition for health care workers and arrange to implement cleft awareness programmes in the community
  • Collate data forwarded from community health care workers, chiefs, and patients/guardians into regional and national data bases; send databases to the Senior Programme Coordinator on a weekly basis
  • Register patients take their full names, their contact numbers, and where they live (Province, city, village) and specifications related to transport options for a mission
  • Create a database of all the contacts that Operation Smile has in each region, update weekly and send report to Senior Programme Coordinator
  • Meet with NGO and corporate sponsors regionally to set up partnerships focused on patient recruitment and/or sponsorships; strengthen relationships with organisations referring patients to us

 Surgical Missions:

  • Assist Senior Programme Coordinator with patient needs prior to, during and post-mission, including patient supplies, patient meals, patient transport, and patient accommodation
  • Support and arrange patient transportation to the mission
  • Arrange patient supplies for distribution on arrival
  • Ensure food is handed out to patients and guardians on time
  • Ensure patients have water during the mission
  • Organise patient information sessions on what will happen the next day (screening process, selection and announcement, surgery days)
  • Create patient return lists after patient announcement; ensure all patients have transportation home

Other Duties:

  • Facilitate integration of education programme initiatives across all provinces
  • Create a database of World Care Patients (WCP) and help facilitate care with regional stakeholders
  • Travel with WCP may be required if necessary
  • Create a database of patient referrals and follow up regularly with local surgeon or partner organisations

General Team Performance:

  • Prepares for and actively participates in scheduled team meetings
  • Prepares for and actively participates in team reviews
  • Updates all current working documents including patient database, schedules and timelines across programmatic areas that he or she is responsible for

Requirements:

  • Bachelor’s Degree
  • Database experience
  • Driver’s license
  • Experience in community health care mobilisation
  • Medical field exposure would be helpful
  • NGO experience a plus
  • Oral and written English communication skills required. In addition, fluent in at least 1 South African vernacular is required
  • Computer skills (Microsoft Office required)
  • Ability to travel frequently around the country and potentially internationally
  • Self-motivated, able to plan ahead, flexible, adaptable under pressure with short deadlines
  • Ability to work off hours (on-call), sometimes responding to calls or e-mails early in the morning, late at night or on weekends
  • Must have organisation and time management skills and be able to prioritise requests efficiently and effectively
  • Ability to travel to remote areas

To apply, submit your CV and letter of motivation as well as salary expectations to careersSA@operationsmile.org

Please quote the source of this advertisement in your application - NGO Pulse Portal

For more about Operation Smile South Africa, refer to southafrica.operationsmile.org

For other vacancies in the NGO sector, refer to www.ngopulse.org/vacancies

Location: 
Western Cape

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