Shine Literacy: Social Franchise Coordinator

Shine Literacy
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Friday, 22 March, 2019
Opportunity type: 

Shine Literacy is a nonprofit organisation that seeks to create a culture of reading in South African schools, homes, workplaces and communities, thereby improving literacy outcomes for young children from low-income communities. 
Shine Literacy seeks to appoint a Social Franchise Coordinator, to be based in Cape Town.
Salary: R18 000 and R20 000 per month, depending on experience

Report to: Shine Social Franchise Manager

The purpose of the position is to support and coordinate the Shine Literacy Hour programme in schools across South Africa.

Leadership and Planning

  • Contribute to ensuring that the organisation’s culture is informed by its values, and hold the space for organisational reflection and growth, recognising, valuing and embracing the diversity of views, backgrounds and cultures of the workforce
  • Support the development and implementation of operational plans for programmes in area of responsibility
  • Partnership development
  • Support the development and implementation of different franchise models
  • Undertake testing, monitoring and modify models, as required
  • Support the roll out of new partnerships, collaborations and stakeholders

Programme Support and Coordination

  • Support the Shine Social Franchise Manager through overseeing and supporting high quality implementation of the Shine Literacy Hour programme and ensure compliance with operating standards across all Shine Literacy Hour programmes
  • Disseminate the Shine Operations Manual and toolkit, ensuring up-to-date information, guidelines and templates are effectively communicated to Chapter and Centre Managers
  • Undertake the Shine Literacy Hour quality assurance site visits, using Shine Literacy guidelines and tools
  • Implement systems for measuring impact and capturing learning from Shine Literacy Hour programmes, according to Shine’s monitoring and evaluation plan
  • Support, train and set up process for new Chapters and Chapter Managers
  • Implement communication mechanisms across Shine Literacy Hour programmes, undertaking efficient dissemination of information, ongoing sharing of good practice and effective peer support
  • Keep the sustainability of all Shine Literacy Hour programmes under review and provide support and advice as needed
  • Ensure that the Shine Literacy brand is properly promoted and protected by all Chapters and Centres
  • Undertake any other tasks relating to the effective running of the Shine Literacy Hour programme, including providing input into an implementation plan each year
  • Regularly travel to all Centres and Chapters located locally and nationally

Operational coordination

  • Contribute to a positive, safe and healthy work environment
  • Undertake mentoring, training and development as required
  • Undertake expenditure within authority, budget and Shine Literacy’s financial policies and controls
  • Undertake all administrative processes as required by Shine Literacy’s policies and procedures


  • Support the drafting of donor (and other) reports as required, contributing to reports where necessary
  • Deliver all operational reports, as required by Shine administrative procedures and systems


  • Support the Shine Social Franchise Manager in the delivery of all necessary training for new and current Chapter and Centre Managers
  • Keep the training programme for Shine Literacy Hour programmes under review, and make recommendations for changes as needed
  • Support the training team in delivering all related training


  • Relevant bachelor’s degree
  • Three to five years of relevant experience; any supervisory or managerial experience is advantageous
  • Experience and understanding of data collection and monitoring and evaluation systems
  • Experience in training of adults
  • Experience in nonprofit sector would be an advantage
  • Experience in project coordination would be an advantage
  • Skills and knowledge  
  • Valid driver’s licence and a reliable vehicle
  • Fully computer literate, with high level of proficiency in all Microsoft applications
  • Fully literate in both written and spoken English
  • Working knowledge of Afrikaans, IsiXhosa or IsiZulu would be an advantage
  • Organisational skills, with high levels of attention to detail, and comfortable developing and implementing project and monitoring and evaluation systems
  • Friendly and positive disposition, with professional demeanour and the ability to work effectively and collaboratively as part of a cohesive and supportive team
  • Proven ability to juggle a complex workload, prioritise effectively, take the initiative, problem solve, be flexible, and work with minimal supervision
  • Proven ability to work within a team
  • Trustworthy and reliable, with the ability to handle confidential information discreetly
  • Willingness to embrace the Shine Literacy ethos which is based on Nancy Kline’s Time to Think

To apply, submit motivational letter and your CV to

Please quote the source of this advertisement in your application -NGO Pulse Portal

 Late applications will not be considered.

Shortlisted candidates will be invited to an interview.

Unfortunately, the organisation is unable to respond to all applicants.

If you are not contacted by Shine Literacy within thirty days after the closing date, you should consider your application has been unsuccessful.
Recruitment policy: Shine is an equal opportunity employer.

Preference may be given to candidates whose appointment would ensure that our organisation is more representative of the communities in which we work. 
For more information about Shine Literacy, refer to

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