JAM International: General Manager

JAM International
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Friday, 19 October, 2018
Opportunity type: 

Joint Aid Management (JAM) is a South African founded humanitarian nonprofit organisation that works to empower Africans to create better lives for themselves.
JAM International seeks to employ a General Manager, to be based in Johannesburg.

The purpose of the position is to plan, direct, manage and oversee the activities and operations of the support Services Department including Administration, Customer Service, Human Resources, Information Technology, Security and Health and Safety (HSE). Coordinates assigned activities with other departments and outside agencies. Provide responsible and complex administrative support to the organisation.



  • Assume full responsibility for all department services and activities including planning, organising and directing all internal support functions for all of the divisions within the Administrative Services department, recommend and implement policies and procedures
  • Manage the development and implementation of departmental goals, objectives, policies and priorities for each assigned service area
  • Plan, direct and coordinate, through subordinate level staff, the administrative services department’s work plan, assign projects and programmatic areas of responsibility
  • Review and evaluate work methods and procedures
  • Meet with key staff to identify and resolve problems
  • Assess and monitor workload, administrative and support systems, and internal reporting relationships
  • Identify opportunities for improvement, direct and implement changes
  • Prepare and present written and oral reports on administrative services related issues
  • Explain, justify and defend department programmes, policies and activities, negotiate and resolve sensitive and controversial issues
  • Represent the administrative services department to other departments, elected officials and outside agencies, coordinate assigned activities with those of other departments and outside agencies and organisations

Human Resource:

  • Develop Human Resources policies and programmes for the entire organisation
  • Originate Human Resources practices and objectives that will provide a balanced programme throughout all divisions
  • Coordinate implementation through Human Resources staff and outsourced services
  • Assist and advises senior management on Human Resources issues
  • Formulate and recommend Human Resources policies and objectives for the entire organisation Determines and recommends employee relations
  • Establish a positive employer-employee relationship and promote a high level of employee morale 
  • Identify legal requirements and government reporting regulations affecting Human Resources function
  • Monitor exposure of the organisation
  • Direct the preparation of information requested or required for compliance
  • Approves all information submitted
  • Direct a process of organisational planning that evaluates structure, job design, and manpower forecasting throughout the organisation
  • Coordinate activities across division lines
  • Evaluate plans and changes to plans
  • Make recommendations to senior management
  • Direct a process of organisational development that primarily addresses succession planning throughout the organisation
  • Coordinate activities across division lines
  • Evaluate plans and changes to plans
  • Make recommendations to senior management 
  • Establish wage and salary structure, pay policies, performance appraisal programmes, employee benefit programmes and services, and company safety and health programmes 
  • Establish standard recruiting and placement practices and procedures
  • Review variances to schedules
  • Establish training programmes that address organisational needs across division lines
  • Define all Human Resources programmes, and authority / responsibility of Human Resources and line management within those programmes
  • Provide necessary education and materials to line management and employees-workshops, manuals, employee handbooks, standardised reports
  • Conduct a continuing study of all Human Resources policies, programmes, and practices to keep top management informed of new developments


  • Oversee all technology operations and evaluating them according to established goals
  • Devise and establish IT policies and systems to support the implementation of strategies set by upper management
  • Analyse the business requirements of all departments to determine their technology needs


  • Prepare, execute and manage safety as well as security policies
  • Prepare safety as well as security awareness programmes
  • Conduct business continuity, crisis management, workplace violence prevention along with disaster preparedness plans
  • Direct and monitor security compliance with all stated objectives
  • Oversee performance of 24/7 Security Staff and varied third-party contracted relationships
  • Comply with all statutes and regulations
  • Utilise security resources with respect to provide best possible proactive plus reactive measures to minimize property loss
  • Ensure to practice procedures to lessen personal injury, property damage or situations impacting negative on organisation
  • Plan, arrange and recommend security operations and systems layout
  • Update and manage all Emergency Evacuation Plans and Critical Incident Response
  • Manage security-related training and communication with entire building partners, internal staff and associated external partners


  • Understand and ensure that the implications and duties imposed by new Acts of Parliament, Statutory Instruments, H.S.E. Guidance Notes and Codes of Practice are brought to the attention of the Board of Directors
  • Bring company related health and safety matters to the attention of the Board of Directors at regular intervals 
  • Ensure that good communications exist between employer and employees and are maintained
  • Liaise with the person appointed in the role of Safety Manager over the full range of their duties and responsibilities, with respect to inspections, audits, report recommendations, changes in legislation and advice obtained from other sources
  • Ensure adequate means of distributing and communicating health, safety and welfare information obtained for the H.S.E., Safety organisations and others regarding new techniques of accident prevention, new legislation requirements and codes of practice etc
  • Ensure that an adequate programme of training for health and safety is established and that the safety culture is encouraged amongst employees


  • A Bachelor’s Degree in business related field
  • Minimum of eight years of experience with two years in Senior Management
  • Knowledge of business and management principles involved in financial and strategic planning, performance management, developing standards, resource allocation, human resources modeling, leadership technique, decision making, production methods, process improvement, quality management, coaching, and coordination of people and resources
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, termination, labor relations and negotiation, and personnel information systems
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • Have developed language skills to the point to be able to: Read and interpret documents in English such as safety rules, operating and procedure manuals, newspapers, periodicals and journals
  • Write routine reports, correspondence, business letters, summaries, and reports in English using a prescribed format, and conforming to all rules of punctuation, grammar, diction, and style
  • Ability to speak effectively in English before groups such as customers or employees
  • Word Processing, Ability to produce written documents that include business memos and letters, updates, general correspondence and reports, all types of computer software including but not limited to Accounting Software, Data Management and Analytics, Project Management Software and Human Resources Software

To apply, submit CV to Fiona recruitment.sa@jamint.com
Please quote the source of this advertisement in your application - NGO Pulse Portal

For more about JAM International, refer to www.jamint.com

For other vacancies in the NGO sector, refer to www.ngopulse.org/vacancies 


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