Trauma Centre: Operational Manager

Trauma Centre for Survivors of Violence and Torture
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Monday, 28 May, 2018
Opportunity type: 

The Trauma Centre for Survivors of Violence and Torture is a Cape Town-based non-governmental organisation that utilises inclusive evidence-based healing processes to address psychosocial needs of survivors of violence and torture.

The Trauma Centre seeks to appoint an Operations Manager, based in Cape Town.


Financial Management

  • Monitor financial procedures undertaken by the financial administrator
  • Procure goods and services for the organisation within budget and procedure at competitive rates, quality, and terms
  • Process authorisation for purchases and generate purchase orders
  • Source and secure product donations
  • Provide regular narrative and financial management reports together

HR and Office Administration

  • Source applications and conduct interviews for junior positions
  • Manage the orientation of new employees
  • Advise management on work matters, career development, personal problems
  • Counsel employees on policies and rules relating to employment policies and programmes
  • Manage employee attendance, leave periods, work-flow and output
  • Review practices to ensure statutory compliance
  • Document and provide relevant input regarding conduct and misconduct of employees
  • Assist with the investigation and processing of disciplinary cases and grievances
  • Manage probationary reviews, employee evaluations and terminations
  • Provide advice and information to management and employees on HR policies and procedures
  • Manage frontline administration
  • Manage data bases and filing systems

 Organisational Effectiveness and Leadership

  • Drive initiatives in the management team and organisationally that contribute to long-term operational excellence
  • Contribute to short and long-term organisational planning and strategy as a member of the management team
  • Assist in proposal writing
  • Assist the organisation with their media and social media presence (FB, Twitter, Instagram) and on-line content (website and e-newsletter)


  • Driver’s license
  • Fluent in at least two South African languages
  • Sympathetic and empathetic towards people
  • Commitment to the social mission and the development of sustainable and humane disadvantaged communities
  • Experience in fund raising
  • An enthusiastic willingness to work over-time and on weekends from time to time
  • Computer skills and proficient in (Excel, Word and Outlook)
  • Demonstrated leadership and vision in managing staff groups.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Interpersonal skills and a collaborative management style
  • Communication skills both verbal and written
  • People manager, open to direction and collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organisation
  • Delegate responsibilities effectively

To apply, submit a CV, a copy of your driver’s license or learners License, proof of HPCSA registration/progress thereof and proof of qualifications to

Please quote the source of this advertisement in your application - NGO Pulse Portal

For more about the Trauma Centre for Survivors of Violence and Torture, refer to

For other vacancies in the NGO sector, refer to

Cape Town

NGO Services

NGO Services