Cape Town Refugee Centre: Social Worker

Cape Town Refugee Centre
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Monday, 15 January, 2018
Opportunity type: 

The Cape Town Refugee Centre (CTRC) is a South African nonprofit, non-government organisation that works with vulnerable refugees and asylum seekers. We strive to improve the quality of life of refugees and asylum seekers by meeting their basic needs on a short-term basis, and enabling them to become self-reliant and self-sufficient through various empowerment opportunities. 

The Cape Town Refugee Centre seeks to appoint a Social Worker, based in Cape Town.


Service Provision

  • Complete assessments of most first-time applicant refugees and asylum seekers who approach CTRC for assistance and document all client interactions
  • Assist refugees to determine what assistance would be most beneficial to the client. This is based on vulnerability and sustainability
  • Ensure that all documentation required to process the request is present
  • casework, case management and community development services to refugees and asylum seekers
  • Where necessary, refer vulnerable refugee children, including unaccompanied minors, for statutory intervention to DSD, and other child welfare organizations in order to secure 'places of safety' and provide appropriate documentation and reports
  • Provide basic counselling and human rights counselling to refugees and asylum seekers
  • Provide educational, supportive and informative groups to vulnerable refugees and asylum seekers
  • Conduct home visits, as assigned and subject to funding restrictions, and complete appropriate paperwork including recommendations
  • Supervise interns and volunteers
  • Participate in case review discussions with other Service Provision staff for particularly difficult cases as scheduled
  • Attend and actively participate in program and staff meetings when scheduled
  • Assist in the development of an annual work plan and ensure that interventions are on time, within budget and achieving targeted results
  • Provide social work advice to management team on changes to existing programmes and developing innovative programmes for subsequent years to come

Administrative duties

  • Provide written and verbal reports as required for the completion of documentation pertaining to clients and the organisation
  • Answer emails and phone enquires, as directed, by Director, or Senior Social Worker
  • Provide feedback to appropriate individuals and report back thoroughly at staff meetings on all external and internal meetings and workshops attended
  • Faxing, file and make copies for client files and documentation
  • Regular weekly, either telephonically or in person, feedback sessions with Senior Social Worker
  • Schedule and adequately document external and internal referral appointments, if necessary, for clients
  • Chair and scribe for bi-monthly meetings, as assigned
  • Contribute to the annual review and revision process of Standard Operating Procedures for the Service Provision Programme
  • Data capture information related to service delivery on a monthly basis

Advocacy efforts

  • Lead panel discussions, workshops, training, etc. concerning the education, development and improvement of refugee services
  • Be conversant and know networking partners for external referrals. This includes regular attendance to Social Workers Forum and similar organisations to ensure a strong network of referral;
  • Where services are not being provided to refugees, act as an advocate for inclusion in service delivery. Meet with SASSA, DSD-funded partners, soup-kitchens, crisis shelters and others to develop a strong referral network in Western Cape
  • Governance and reporting
  • Liaise and maintain networking relationships with relevant statutory, private, independent and implementing partner’s organisations
  • Attendance to relevant in-house, community and donor meetings; disseminating relevant information to CTRC staff and volunteers as scheduled
  • Contribute to the development and delivery of the organisations governance framework, quality of and service improvements agenda. This includes contributing to the development of work plans annual plans, strategic plan and organisational assessments
  • Contribute to reviews of the organisation’s policies and procedures relating to services to clients
  • Narrative report writing, contribute to funding proposals, etc., as assigned and requested
  • Contribute to needs assessments and service development

Record keeping

  • Capture all relevant statistics, including those for support groups facilitated, and submit statistics on or before due date to appropriate individuals
  • All employees at CTRC are legally responsible for all records held, created or used as part of their business within the organisation, whether paper-based or electronic (including emails) for client, corporate and administrative records
  • Be conversant with the CTRC policy and procedure on records management and to seek advice if in doubt.


  • degree in Social Work
  • Registered with South African Council for Social Service Professions
  • Minimum of three to eight years experience as a practicing Social Worker
  • Knowledge and experience rendering statutory services for children
  • Fluency in written and spoken English
  • Written and oral communications skills, a second language would be advantageous
  • Experience working with refugees or in the area of human rights is desirable
  • Management and leadership capacity, organizational skills
  • Experience conducting training for social workers and other groups
  • Computer literacy with proficiency in Microsoft Suite, include Excel
  • Valid code 08 driver’s licence
  • Friendly personality and enjoys working with people
  • Ability to take initiative, work independently and has great attention to detail
  • Ability to complete complex assignments and tasks, as assigned, meeting prescribed deadlines
  • Ability to work constructively in a stressful environment and plenty of resilience
  • Ability to work independently as well as a team player
  • Observational skills
  • Fast-learner

To apply, submit your CV and a brief motivation letter to ­­­­­­­­­­­­­

Please quote the source of this advertisement in your application - NGO Pulse Portal

For more about Cape Town Refugee Centre, refer to

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