After launching its service in seven African cities and hitting a few hitches, especially in Kenya, Uber is exploring the use of mobile money services.
The service has been launched in Cape Town, Johannesburg, Durban and Pretoria in South Africa; Lagos in Nigeria; Cairo; and Nairobi, Kenya. Uber offers a cashless service, mainly targeting credit card holders, but the low penetration rates of cardholders outside South Africa has affected uptake.
In Kenya, most of the transactions are in cash or through mobile money services, commonly via the M-Pesa system. When Uber launched last week, online users voiced dissatisfaction with the inability to use M-Pesa. Kenya's public transport system has a cashless system that uses M-Pesa.
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