How can the organisation best augment its citizenry? How can it innovate and redefine the shape of end-user devices to transform how employees work, live and engage? According to Forrester’s research, ‘The Technology-Augmented Employee’, this transformation is still a long way off. The enterprise is not quite at the point where its end-user device investment could be defined as a success. In fact, Forrester found that worker productivity has slowed significantly since 2004, in spite of ongoing enterprise investment in technology and end-user devices. There’s a balance that remains elusive, the balance between the capabilities of the technology and the engagement of the employee where both work together productively.
Forrester found that beyond the core devices of PC, tablet or smartphone, employee usage drops dramatically. Wearables and purpose-built devices and intelligent extras are not slipping into mainstream usage in spite of litres of capability and functionality. People who do use the tech are seeing significant improvements in their working processes and productivity, but these early adopters and tech aficionados are rare – most stick with what they know; the keyboard, the mouse, the monitor. The well-established tools of the trade.
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