Tech for Accountability: Quick and dirty user experience training for NGOs

OpenUp (previously Code4SA)

OpenUp is a npnprofit organosation with a mission to open up information that will empower people to improve their lives and their communities.

Technology is increasingly used by non-profit organisations in their work. Unfortunately, software development is expensive and wasting time choosing the wrong technology can quickly consume a budget. Often miscommunication with a software provider results in a disappointing product that is not useful to the organisation.

OpenUp are running a series of 3 workshops designed to help non-profit organisations better understand how to get the most out of their software providers.

This first workshop focuses on the importance of user experience design. Participants are not expected to have any background in technology. This workshop is free but is only open to non-profit organisations. 30 places are available.

Description of the workshop
Participants will be given an appreciation for what user experience design research involves and why it matters, as well as an introduction to a rudimentary design research process. The workshop will cover the following topics:

  • What is UX (user experience) design
  • Why does UX matter?
  • Who does UX design?
  • Planning and executing quick and dirty UX design research:
  • Research methods
  • Surveys
  • Interviews
  • Observations
  • Problem definition
  • Sense-making
  • Personas
  • Process-mapping
  • Design principles and proposals
  • Validating design decisions


  • Denique Ferguson
  • Design Research Lead at Slashroots in Jamaica

Denique is SlashRoots’ chief prober. She helps the team define and explore problem spaces, planning and managing the research, communication and prototyping activities that turn whos, whats, hows and whys into how-we-mights. She especially enjoys those moments in the process when the team’s understanding of a problem shifts and insights are most likely to emerge. After studying Electronics and Social Marketing at the University of the West Indies, her experiences working as a Business Analyst spurred her to pursue an MSc. in Human-Computer Interaction Design at Indiana University Bloomington. Working at SlashRoots appealed to her desire to use human-centred design to address civic and social problems, such as how to improve inner city communities’ abilities to access and pay for electricity in Jamaica.

Register here:
Fo rmore about OpenUp, refer to

Event Start Date: 
Thursday, 7 December, 2017
Event End Date: 
Thursday, 7 December, 2017
Event Venue: 
CodeBridge, Thicket Street, Newlands (-33.976559,18.466614) Access CodeBridge via parking lot beside bridge, opposite Park Inn Hotel
Event Type: 
Cape Town

NGO Services

NGO Services