social accountability

Social Accountability - A Key Element of Effective Service Delivery

The state is responsible for delivering services to realise the rights of its people. Service delivery is conducted through a public resource management framework, which consists of five processes that include resource planning and allocation, expenditure tracking, performance management, public integrity and oversight. Because the state is duty-bound to facilitate the realisation of people’s rights progressively within its available resources, any wastage or inefficient use or management of public resources should be viewed as a violation of people’s rights.

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