service delivery

CSOs Central to Service Delivery

The Department of Local Government and Traditional Affairs (COGTA) says that government is increasingly appreciative of the role that civil society organisations (CSOs) play in South Africa.
COGTA deputy minister, Andries Nel, argues that by virtue of their roots within communities and the work they do with those most in need, CSOs are seen as partners through which service delivery can occur.

Call for Civil Society to Claim Back Power

The Southern African NGO Network (SANGONeT) has urged civil society organisations to claim back its power, during the National NPO Summit on Service Delivery.

Speaking during the summit, SANGONeT Board chairperson, Tebogo Makgatho, used the theme ‘Making Service Delivery Work for the People’, to remind delegates that civil society should always put communities first in their activities.

In addition, she urged NGOs represented to take advantage of the information and communication technology services offered by SANGONeT.

Civil Society Key to Any Democracy - Sekoba

The South African National NGO Coalition (SANGOCO) says that there will be no government without civil society in South Africa.

SANGOCO secretary general, Ndivhuwo Sekoba, noted that powerful regimes worldwide rely on civil society to further their development agendas.

Sekoba reminded delegates, who gathered under the theme ‘Making Service Delivery Work for the People’, that the ANC liberated ‘us’, and urged civil society to act against anything that will tarnish the image of our young democracy.

Floods Compromise Service Delivery

Communities in Malawi risk losing their only health facility to floods, if nothing is done to protect it from flood water from the Nyankotola River.

Nsanje District Health Officer, Dr Medson Matchaya admitted that the problem has caused strain as during rainy seasons floods hit the health facility which affects the delivery of healthcare.

ECD Centres Face Problems

The Department of Social Development states that early childhood development (ECD) centres are facing many problems.

The department’s spokesperson, Lumka Oliphant, warns that, "ECD centres are battling with issues of inadequate infrastructure, inadequate equipment and supplies, a lack of practitioners and poorly trained practitioners, as well as inadequate health and safety measures, among other issues."

Harare Public Toilets Unusable

Harare's public toilets are in such an appalling state that very few are still usable, with most of them being perpetually blocked.

Local authorities have been blamed for failing to maintain the few toilets whose scarcity already impacts negatively on women.

Zimbabwe has however pledged to reduce by 50 percent the proportion of people without sustainable access to basic sanitation by 2015, as defined by the Millennium Development Goals.

Dignified Service Delivery

The concept, 'dignified service delivery', emerged from the scenario development discussions initiated by the Unit for Human Rights Mainstreaming and Capacity Building (Stellenbosch University). According to the Oxford English Dictionary, dignity refers to ‘the state of being worthy of respect’ as well as ‘a sense of pride in oneself’.

Gender Advocacy Sessions Highlight Abuse by Nurses

People attending gender advocacy sessions in Mthatha, Eastern Cape, have described rudeness and verbal abuse by nurses when they visit local clinics as acts that humiliate them.

The sessions are hosted by the Commonwealth Women Parliamentarians sub-national branch in partnership with the O.R Tambo District Municipality.

O.R Tambo District health manager, Nomvume Ntshanga, says ill-discipline will not be tolerated at their health facilities.

E-Govt to Improve Service Delivery

Gauteng Finance MEC, Barbara Creecy, says they are moving towards providing services online which will improve citizen’s access to services, so in future they won’t need to travel to a government office for the service.

"At the moment we are already allowing service providers to upload their invoices to the provincial government through the e-government department portal to be paid for by government," explains Creecy.

She states that the e-government department will in future be a platform where citizens can apply for housing online and a place at a new school.


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