NPOs, Democracy and Service Delivery

The South African National NGO Coalition (SANGOCO), in partnership with the Southern African NGO Network (SANGONeT), hosted a National NPO Summit on Service Delivery from 24-26 April 2014 in Mahikeng, North West. 

Hosted under the theme ‘Making Service Delivery Work for the People’, the summit took place amid increasing service delivery protests across the country. It is worth noting that the conference coincided with the election campaign, in which the ruling African National Congress (ANC) insist that it has a ‘good story to tell’ while opposition parties blame it for lack of services or poor services in municipalities, especially those that continue to make headlines due to service delivery protests. 

NPOs play a critical role of ensuring that communities receive quality services. This role usually applies to communities where government does not have the capacity to do so. However, since the dawn of democracy, there is a growing need for the sector to continue partnering with government and other relevant stakeholders to implement developmental projects / programmes aimed at improving people’s lives.

The event also provided an opportunity for the NPO sector to make a contribution to government’s service delivery mechanisms. The National NPO Summit on Service Delivery was therefore, part of a groundbreaking effort to address the increasing service delivery protests together with the emerging community needs. The summit also enabled the sector to forge partnerships with government on one hand. On the other hand, it enabled various role players in the development space to strengthen existing partnerships and also share the best practices with the view to accelerate services delivery going forward.

Most important was that the discussions and breakaway sessions were geared towards finding sustainable solutions to South Africa’s service delivery challenges.

The following views were expressed during the Summit:

SANGOCO and SANGONeT would like to thank all the CSOs that took their time to participate in this historic summit.

We encourage you to continue engaging the sector on issues relating to service delivery in South Africa through SANGONeT’s online platforms – NGO Pulse (www.ngopulse.org) and the NGO Pulse e-newsletter – and to also benefit from the information and communication technology services offered by SANGONeT to the NGO sector. As NGOs continue to improve the lives of the people, it is important to remember that addressing service delivery requires sustainable partnerships of all the role players in the development space. 

To make a contribution please contact the NGO Pulse team, Email: info@sangonet.org.za / Tel: 011 403 4935.

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