The concept, 'dignified service delivery', emerged from the scenario development discussions initiated by the Unit for Human Rights Mainstreaming and Capacity Building (Stellenbosch University). According to the Oxford English Dictionary, dignity refers to ‘the state of being worthy of respect’ as well as ‘a sense of pride in oneself’.
Unit for Human Rights Mainstreaming and Capacity Building's blog
The Unit for Human Rights Mainstreaming & Capacity Building (Stellenbosch University) was founded to enhance the capacity of government officials and people working with human rights to enable them to better understand what human rights mainstreaming entail. During the past few years we have become more and more concerned with the implementation of human rights in the Western Cape that lacked a coherent approach. Even more worrying is the deteriorating national political context which shapes the discourse around human rights. In many cases there is now a counter-discourse of culture
Megan Hooper is one of the main facilitators associated with the human rights scenario development process for the Western Cape, initiated by the Unit for Human Rights Mainstreaming & Capacity Building at Stellenbosch University. She is a registered clinical psychologist who enjoys the intricacy and complexity of both clinical and organisational work. Hooper is a part-time lecturer at the Gordon Institute of Business Science (GIBS). She maintains an interest in community-based work and processes that deliver on South African transformation as a society.