Research: A Product & Service Manifesto for APC

Friday, 17 February, 2006 - 15:19

From 2000 through 2003 I discussed the possibility of using technology from Autonomy to build a mass user system that could be expanded to cope with all input at any time and any output at any time.

From 2000 through 2003 I discussed the possibility of using technology from Autonomy to build a mass user system that could be expanded to cope with all input at any time and any output at any time.

A Giant info sorter is how they were told of it and they liked the idea and knew their kit could do the job.

An automatic switchboard for joining like minded people with like minded, a way of feeding in thoughts and dreams and creative output and have more chance of others enjoying it, a help centre that responds with great accuracy and quality of aid. A 98% voice controlled useful bit of kit. A bit of kit that can understand words well enough to be able to act as a personal firewall for each person who wants to know where they are with regard to this world today.

That was two years ago. It’s easier to do now for a fraction of the cost.

Mark Aldiss – Ty Crwn Bach – Harlech – Gwynedd – Wales – UK
+44(0)1766 780 763 – +44(0)7747 838 440

projectbrainsaver@btinternet.com
http://www.projectbrainsaver.iofm.net/
http://www.projectbrainsaver.iofm.net/index2004.htm


Making the Internet Work for Civil Society:
A Product & Service Manifesto for APC
by Mark Surman

Contents:

Introduction
Why Non-Profit Computer Networks?
Good APC Products
Value Added Products
WWW Development and Support
Traditional Internet Products
New Product Options
Presentation
Sample Plan
Introduction

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Based on practical experience at Web Networks and from the development of the Community and Collaboration Toolkit concept, the following article provides background ideas and some basic criteria for developing civil society Internet products and services in the 'post-dial-up' era. It also outlines three possible business categories for APC networks – value added products, development and support services, and 'traditional' Internet products and services. To illustrate these concepts, a number of product profiles have been included at the end of the article.

Why do we need Non-Profit Computer Networks?

Why do we need non-profit computer networks? Dial-up Internet access is becoming cheap and plentiful in most parts of the world. Governments and foundations are giving away free hosting and other services to non-profits. More and more NGOs come online everyday. With all this, haven't the Internet needs of civil society been taken care of? Not really.

Even as the Internet becomes commonplace, there is clear need for organizations like APC networks that specialize in meeting the unique online communications needs of civil society. NGOs have Internet connections, but many still need help connecting 'the network' to their social change mission. New, very practical Internet tools emerge constantly, but they have not yet been adapted to the day-to-day work of civil society. Now that the wires are in place, we need to make the network work for the people and ideas that make up civil society. This task requires a specialized knowledge of both the Internet and NGOs that only APC networks and other non-profit computer networks have.

Connecting civil society's people and ideas requires some smart, honest thinking – and question asking – about what's really needed. NGOs take on real tasks and have real needs that are different than those of government and business. They lobby. They fundraise. They work with volunteers. They stress democratic governance. To figure out how these sorts of tasks might be made easier with the help of the Internet, organizations like the APC need to talk with NGOs about their desires, needs and priorities. In other words, they need to do good market research.

Drawing on this research, the real opportunity for APC and its members is in the creation of unique civil society Internet products and services which are not – and will likely never be – provided by the private sector or government. These products and services can not only further the goals of civil society but can also help build the sustainability of non-profit computer networks. Over time, this will ensure that civil society has the tools it needs for online work and that it has a stronger voice within the overall mediascape with which the Internet is starting to converge.

This article begins to explore the types of 'unique Internet services' that civil society organizations may desire – and which APC networks may want to offer – in the 'post-dial-up' era.

This exploration covers:

Basic criteria for new APC products and services;

Value added products like content and specialized WWW tools;

Custom services like WWW development and training;

Traditional Internet products and services like dial-up; and,

Product profiles of three sample products.

This examination is not meant to be exhaustive, but rather is intended to suggest some possibilities and get ideas flowing. The real opportunities – and the real magic – happen when APC networks go out and talk with NGOs about their dreams for the Internet. To a good degree, the products and services APC and its members create over the coming years should be the manifestation of these dreams.

1.2 What Makes a Good APC Product or Service?

While actual products and services need to respond to specific needs, desires and dreams, there are some basic guidelines that apply to anything that APC networks might want to offer. Most importantly, new products and services should be unique. They should stand out from the crowd. And of course, they should match the needs and desires of the NGOs that APC serves. The following are some basic considerations to keep in mind.

Internet products and services offered by APC networks should be:

Unlike anything offered by the commercial Internet industry.

There is no point just duplicating what commercial Internet companies are providing (e.g., dial-up, original software development, etc). Certainly, some overlap is acceptable, but for the most part it makes sense to just resell these existing services, or even to point NGOs towards the best products and leave it at that. On the other hand, it does make sense to identify areas that commercial Internet companies are not interested in and develop these areas. For example, low-tech access services, customised training and development, campaign support, and publicity.

Designed specifically to address NGO needs and desires.

Building on the above, the best products and services that APC networks could possibly offer are those that are designed specifically to address NGO needs and desires. For example, tools for online lobbying, action alert publishing, and online fundraising match unique needs that exist only in civil society. One of the biggest advantages APC has is a willingness to focus solely on the needs of NGOs. This is something that the big Internet companies will never do.

Easy to integrate with other APC products and services.

While offering a good selection of products that meet various NGO needs is a good start, these tools only become really useful when they work together. On a simple technical level, 'working together' means having tools that run on a common platform, use a similar interface and share a common permissions system. But it is also important to incorporate this kind of 'integration' in the design of training materials, content and consulting services. Everything you do should reinforce and support everything else you do.

Integrally woven into the 'people network' that makes up the APC and each member network.

Another big advantage that APC has is an existing network of over 50,000 people who share similar concerns. This 'people network' creates dozens of opportunities to take 'standalone' products and services and connect them into national or APC-wide publishing or community building exercises. All APC products and services should take advantage of these opportunities.

Easy to replicate over and over again (Optional Criteria).

It is one thing to deliver the same 'Internet application' once or twice (which makes it a service), and another to deliver it a hundred or a thousand times (which makes it a product). Delivering something over and over again means making it robust and easy to replicate. This ability to replicate – or 'productize' – a tool or application is key to both integration – you know x will always fit with y, and the financial sustainability that comes from selling the same thing over and over again.

1.3 Business Category #1:

Value Added Products/Services

Value added: extra value or special features that make a generic product or service more attractive to certain types of customers.

APC and many of its members actually began their lives as providers of 'value added' online services. While they offered a dial-up service with e-mail just like other online services of the day, these were not the main drawing points for users. The real attraction was the content and the community – the thousands of activists and the material they published in APC conferences. APC was valuable because it brought people and information from around the world together in one 'place'.

With the advent of the World Wide Web, this service began to erode quickly. Most NGOs stopped using APC conferences and instead chose to publish their news on the WWW. As this continues to happen, the content – and the community – originally offered by APC conferences slowly diminishes.

Despite this shift away from conferences, there is still a significant role for APC networks to play in animating NGO content and community on the Internet. Individual WWW sites don't attract the traffic of larger 'communities'. They also don't lend themselves to spontaneous connections and networking between people working on similar projects or issues. To make these things happen, APC again needs to bring people and information from around the world together in one place.

In order to rebuild APC’s capacity as a facilitator of content and community, while at the same time developing its role as a value added service provider, the organization must recognize that individual NGO WWW sites and broader community sites can be two sides of the same coin. NGOs want their own WWW sites. It would be foolish to deny this, and a disservice to try to convince them otherwise. But there is no reason that the material posted to these WWW sites cannot also feed into a collective 'content base' in the manner that conference postings once did. Using search engines and databases, the WWW sites of APC's members could quickly become a collective resource as powerful and useful as the conferences ever were.

Why Offer Value Added Products?

Some of the reasons to focus on value added services – and on the broader goal of rebuilding content and community on APC networks – include:

Connecting the Internet to Standard NGO 'Business Processes'

By 'value adding' on existing Internet tools and infrastructure, APC networks can come up with simple products that match the day to day needs of civil society. For example, standard database components can be put together into a press release database for NGOs. Or, e-commerce tools can be pulled together into an online collective fundraising marketplace for a whole social sector. There is a great desire on the part of NGOs to see these tools offered at a reasonable cost.

Ability to Serve an Unlimited Number of NGOs

Turning these NGO 'business processes' into easy to replicate products means that the same service can be offered to dozens or thousands of NGOs without the need to add significant new staff or resources. In addition to having the potential for high volume sales, these types of products also lend themselves to steady revenue through ongoing charges.

Low Cost Way to Meet Unique NGO Needs

This ability to replicate the same product over and over also reduces the cost for the civil society organizations interested in using these services. For example, in Canada , where programming a custom press release tool may cost thousands of dollars, an off the shelf version may only cost 10 or 20 percent of the cost of a custom solution.

Leveraging Tools Into Content & Community

Using databases, APC value added tools can quickly be turned into a source of content as well. That is, every time an organization purchases a tool for the public dissemination of information, the content created from this tool can be 'aggregated' into an APC-wide or member-wide content site. This is true of Action Applications, discussion forums, e-commerce projects and many other types of value added tools. This sort of content aggregation can feed into the 'content and community' that APC once supported using its conferencing system. It can also help to build the foundations of 'Civil Society Media Channels' that will ensure a voice for NGOs as the Internet converges with traditional media.

Pitfalls and Cautions

While there is a great deal of potential for value added tools and broader content services that may flow from these tools, there are of course pitfalls and dangers. They include:

Products are harder than services: It is much easier to build a single WWW site for an organization than to figure out how a tool will work when plugged into 1000 WWW sites. Building a 'product' requires careful research, planning and testing.

It has to really work: To succeed as a product, WWW tools need to be robust and fully functional before they are launched. If they break the first time users try them, they won't want to use your services again in the future.

Marketing is key: While project-based work allows for face-to-face outreach and 'sales', this doesn't work with 'products'. Marketing to as many people as possible and getting out a clear message is essential to selling value added services like those described below.

Value Added Product Examples

The following are examples of products that could assist in rebuilding the 'value added' information provider role of APC networks. These services are intended to work together in a manner that is mutually supportive and easy to integrate. The 'Online Community' product – listed last – pulls together content and tools from almost all of the other products listed here.

Action Applications: 1 Shared database publishing applications which both 'plug-in' to NGO WWW sites (i.e., are standalone) and aggregate information into 'issue-based community' sites.

Online Discussion Groups: Public or private discussion groups that can be accessed via e-mail, WWW browser or newsreader. These are great online workspaces or public consultation tools for people with mixed levels of Internet and technology access.

NGO Virtual Office: Intranets created with the push of a button that allow NGOs to meet, plan projects and develop documents in private using the World Wide Web. Includes online discussions, document management and automated publishing.

Online Training: 'WWW-based courses' on strategic uses of the Internet by NGOs. Includes instructor-led discussion forums as well as written resource materials.

Collective Online Fundraising / Fair Trade: Shared e-commerce 'marketplaces' for NGOs interested in online fundraising and fair trade. Lowers cost and increases traffic by bringing NGOs to a common, high-profile site, which spreads marketing and transaction server costs across dozens of organizations.

Online Community: A WWW-based gathering place for activists and others interested in a specific issue or social change in general. Includes special content feeds as well as all information published using 'Action Applications'.

Where Does the Money Come From?

The one question that people always face when thinking about value added Internet products, (especially when they are part of a content generation project) is: 'where does the money come from?' There are two ways to generate the revenue needed to support value added content and tools: charging for the content, or charging for the tools themselves.

Charging for Content:

This is the most common model for recovering revenue for media or information products. If you publish a book, you sell it to people who want to read it. This approach will work for APC value added information which is extremely unique and which has a high degree of utility (e.g., online training or a database of foundations). In fact, selling this type of content could be the basis of strong partnerships between the APC and key NGO content providers. For the most part, however, this model will not work. People are rarely willing to pay for information on the Internet.

Charging for Publishing Tools / Publicity:

On the other hand, people are willing to pay to get their information published on the Internet or for the tools needed to do this publishing. They are also often willing to pay for additional publicity for the material they have posted. It is in these areas that the revenue needed to create viable online communities can most likely be generated. For example, shared database-driven publishing tools can provide NGOs with a low-cost way to publish information on their own sites at the same time as feeding information into a community-wide site. In this case, the revenue and content for a community-wide site flow from an existing need of NGOs to publish information on their own sites.

1.4 Business Category #2: WWW Development and Support Services

Where value added products help build virtual connections within civil society, development, support and training services allow APC networks to connect with social movements face-to-face – in the real world. This is key, both to the project of building unique civil society Internet solutions and to the success of all APC members. It is with these kinds of services that strong relationships are built, valuable customer feedback is received and new ideas are generated.

Why Focus On Services?

Here are some of the reasons that development, support and training services make sense for APC members:

Meeting Individual Needs

Unlike value added products, WWW development and training are can be customized infinitely. Every single aspect of every project can be changed or fine-tuned to meet the need of the NGO you are working with at the time. This means that the specific problems or needs of an organization can be quickly and adequately addressed. It also means that you establish yourself as someone who can competently and consistently solve problems for people.

Building the Capacity of Civil Society

Obviously, training sessions and support services build Internet capacity in the non-profit sector. But this is also true of other 'face-to-face' services. Every time you work directly with someone you are educating them about the benefits the Internet can bring to civil society, even if this is not what you set out to do. This informal education process is a significant benefit to both the community and APC members, as it builds the capacity to move forward on more sophisticated and useful projects.

Perpetual Research and Development

One of the good things about 'customised' services is that you are always doing something different, and you are always learning – about what is possible and about what your customers want. Whether it is in the development of new database techniques or new curriculum, the result is that someone is always paying you to do something slightly better than what you did the last time. This ongoing learning and development can easily be leveraged into the development of 'easy to replicate' value added products like those listed above. In fact, it is sometimes impossible to develop more 'productized' Internet tools without this informal, customer driven R&D process.

Building Relationships and Trust

The face-to-face aspect of offering development, training and support is key to building relationships and trust. These are the key ingredients for building loyalty and openness with the NGOs you serve. They are also important in maintaining your involvement as part of the social movements you serve. As a trusted participant, you are treated with a respect that would never be offered to the other 'suppliers' that provide products and services to NGOs.

Perpetual Feedback & Market Research

These relationships and trust provide an excellent mechanism for feedback. Having direct contact with NGOs who like you, and who like to work with you, is an excellent source of information about whether or not your products or services are meeting people's needs and wants.

Good Money for Good Work

Because most development, training and support work is 'customized' it can be a source of big money. Generally, this kind of custom work – e.g., developing a custom intranet, creating an online membership tracking base for a large NGO, or writing a custom training manual for a specific organization – can be charged at a much higher rate than 'off the shelf projects'. Most people understand that your time is valuable and are willing to pay as long as your rates are reasonable.

Pitfalls and Cautions

While service-type work has a lot to offer APC networks and their customers, there are definitely a number of pitfalls or things to be careful of. These include:

More work means more staff: Unlike products, services require you to quickly add new staff if demand increases quickly.

Bad customer service has bigger impacts: Just as good face-to-face work provides big opportunities for positive relationship building, bad service work can turn people off so much that they'll never use your organization again.

Treating products like projects: Small organizations and businesses sometimes fall into the trap of treating everything like a custom project. If users start to request something often, figure out a way to systemize your offering and turn it into a 'product'.

Examples of Development and Support Services:

There are probably hundreds of services and sub-services that could be offered to NGOs needing help with the Internet. The following broad categories begin to illustrate the possibilities. The important question to ask about each of these examples, and any new ideas you develop, is 'how is this service unique from what the our competitors offer?’

WWW Site & Database Development: Graphic design, interface development, database programming and other services related to the creation of advanced WWW sites. These services can often be 'packaged' with value added products that meet specific civil society needs.

Face-to-face Training and Seminars: Customized courses and standard seminars on strategic uses of the Internet by NGOs. Might include Online Advocacy, Fundraising on the Internet, or Developing an Online Campaign.

Planning and Communications Consulting: Working with NGOs on a case-by-case basis to develop a broad Internet and IT strategy. May also include costing and proposal writing.

Content Gathering and Facilitation: Acting as an information broker or otherwise animating the collection of information within a particular sector or for a particular project.

Custom Documentation: Unique documentation, promotional materials or other written materials for use in a large scale NGO Internet projects.

1.5 Business Category #3: ‘Traditional’ Internet Products & Services

The final business category is 'traditional' Internet products and services. This really includes anything in the mainstream of Internet service offerings such as dial-up access, hosting and client side software. These are products and services that are already provided by a number of large companies at rates much lower than APC networks could ever offer. In general, these are the sorts of business units that APC networks may want to phase out or avoid. There is no point offering a lower quality service at a higher price than the competition simply in the name of serving NGOs.

Why Offer Traditional Internet Products & Services?

Of course, there are often good reasons for keeping some of these services or phasing them out very slowly. These may include:

Support for NGO-Specific Services: Often, traditional Internet services like hosting or e-mail tie in with value added services like Action Applications or the Online Community. As long as they can be operated at a low enough cost, it makes sense to keep these services.

Customer Perceptions and Expectations: Sometimes NGOs will come to APC members for big development projects simply because they perceive APC as the 'civil society ISP'. Taking away the ISP business could erode this perception and also violate the trust that users have in you as the supplier of Internet connections.

Customer Contact: Functions which are ancillary to traditional Internet products and services such as user support and billing often provide an excellent point of customer contact.

Cash Flow: Many APC networks rely on dial up and other traditional Internet products and services as their main source of revenue. If this is the case, solid new revenue streams need to be in place before any phase out of old services begins.

Pitfalls and Cautions

While traditional Internet products and services can provide a number of ongoing benefits to both networks and users, there are many drawbacks to continuing to offer these services. They include:

Decreased user confidence due to high prices and/or low quality service in relation to private sector competitors.

Users leaving for cheap or free dial-up access no longer see the need to buy any Internet services from APC networks.

Significant resources spent on maintaining business units with declining sales rather than on the development of new business units for the future.

Continued perception of APC networks as technical providers and not as providers of value added content and tools.

Outsourcing: Have Your Cake & Eat it Too?

For many APC members, the answer to the traditional Internet product and service conundrum has been to 'outsource' – subcontract another company to provide specific services – to larger service providers. Services such as dial up are purchased in bulk from a larger provider and then resold under the name of the local APC network. This eliminates the cost and hassle of running the service while at the same time maintaining user perception of APC networks as a 'one stop' source of quality Internet products and services.

While this sort of arrangement does, to a certain degree, allow APC networks to 'have their cake and eat it too', there are dangers. Following some of the tips listed here will help to avoid them.

Have a clear contract: It is essential that all outsourcing relationships are based on very clear contracts that outline pricing and responsibilities. Contracts are taken very seriously in the private sector and are your best recourse if something goes wrong.

Include penalties for poor service: Make sure that the contract includes mechanisms to penalize your supplier for poor service. If possible, these penalties should be financial.

Share financial risks where possible: As with any business, a certain percentage of money charged for ISP services and the like always goes uncollected. If possible, share the collections risk with your outsourcing 'partner' by outlining how collection losses will be divided. If this isn't possible, make sure to account for uncollected amounts in projecting revenue from these services.

Keep control of all customer contact: Most important of all is to only outsource those services that do not require direct contact with customers (dial-up, hosting, etc.). NGO customers require an understanding of their unique ways of doing business. APC networks are in a special position to be able to provide this kind of customer service.

1.6 New Product Options for APC Networks

The real potential for developing exciting new products is in the dialogue between APC networks and their clients. By discussing their needs and wants many creative ideas and solutions are likely to arise. As a starting point, we have profiled three sample products for your consideration.

WWW Action Alerts:

A Simple & Powerful Online Campaign Tool for NGOs

WWW Action Alerts are a part of APC's Action Application series of Internet tools for civil society.

What Are WWW Action Alerts:

APC's WWW Action Alerts lend a helping hand with Internet publishing and publicity during crucial NGO action campaigns. The publishing component of the Action Alerts service is a simple WWW site 'plug-in' which allows non-technical staff and volunteers to post and edit alerts easily and instantly on your site. The publicity component automatically channels your alerts on to a high-traffic Alerts Central! at your local APC member. If your campaign is urgent and global, APC Site Editors may even channel your alert onto the APC Global Alerts! WWW site and to the sites of other APC members. The result is effortless and up-to-date WWW publishing, reduced technical costs and increased publicity for your campaign.

Who Would Use WWW Action Alerts?

The WWW Action Alerts service is perfect for any NGO that seeks to educate and animate the public through press releases and action alerts. It is especially useful to small-to-medium sized NGOs without their own internal Information Technology or WWW Support staff. The Action Alerts service is also helpful for NGOs seeking to stretch their publicity resources as far as possible

Action Alerts in Action - An Example

An anti-nuclear / safe energy group wants to target government with a letter-writing campaign just before an important decision about the continuation of the building of a nuclear power plant. They can drop their call for support in a simple format on a Web form. The form also gives space for entering a URL for more information. The form automatically takes care for publication on the group's Web-site, on the special action-alert Web page and on the home-page of the APC member. It also sends this alert as e-mail to members of the alert-e-mail-list and publishes the alert in several conferences. Web-pages, mailing-lists and conferences where the alert will be published are chosen by ticking boxes in a given Alert-list on the form.

How Are WWW Action Alerts Provided?

WWW Action Alerts are provided using APC's unique 'Action Application' model of database development. The Action Application model uses 'shared databases' to both lower setup costs for NGO WWW sites and to automatically channel postings into high-traffic APC member WWW listings. Building on top of a larger, community-wide database, a customized Action Alert tool for your site is created simply by cutting and pasting a few lines of ASCII text or HTML code into a WWW form. Once an Action Application is installed, everything is automatic. Non-technical NGO staff, volunteers and even end users can automatically add information to a site simply by cutting and pasting. Different levels of security can be implemented to control who can post information.

Features and Benefits

Automated, database-driven WWW publishing for Action Alerts and press releases;

Automatic posting to your site and high traffic community-wide sites run by APC members;

Increased publicity for your NGO and its campaigns;

No need for technical skills to publish to a WWW site, simply use cut-and-paste;

Control over who can post using existing APC security system (so you can use your existing password);

Private 'control panel' for approval and management of postings;

Low cost, off-the-shelf tool which can be quickly customized to look like your existing WWW site; and,

Built using state-of-the-art Internet tools like Allaire Cold Fusion and SolidSQL.

Pricing

Initial setup: $xx.xx Monthly: $xx.xx

Also available as part of your APC member's comprehensive 'Activist Hosting' package which includes a WWW hosting, a domain name and up to three Action Applications for one low price.

The NGO Virtual Office:

Private Online Workspaces for Civil Society

What is the NGO Virtual Office?

The NGO Virtual Office allows any non-profit organization to quickly and cheaply set up a private workspace – or intranet – on the World Wide Web. With the click of a button, NGOs have access to their own 'virtual office' with discussion forums, document management tools, events calendars and other 'team work' tools. The result is a sophisticated online team work environment that can be used to coordinate events, write proposals and hold meetings all in the privacy of your own Web browser.

Who Would Use the NGO Virtual Office?

Small organizations, work teams or other groups who need to collaborate or coordinate work online. The NGO virtual office is especially useful for projects involving people who are spread out geographically.

How is the NGO Virtual Office Provided?

The NGO Virtual Office can be set and administered using a simple WWW interface. Access to materials in the office is controlled directly by the person who set it up – he or she simply adds accounts for those who should have access to the workspace.

Features and Benefits

Easy to use WWW interface for set up and administration;

'Collapses time and space' for teams working from multiple locations;

Reduces phone and face-to-face meeting costs;

Discussion forums with access via WWW or e-mail;

Document management, events calendar and other teamwork tools; and,

Can be tied into other APC tools such as the 'Action Applications' series.

Pricing

Setup: $US100.00. Per user / per month: $US5.00

APC nodo-x Online Community:

People & Ideas from Civil Society

What is the nodo-x Online Community?

The Online Community is a gathering place for people and organizations committed to social change. It includes news stories, press releases, events listings, contact info, video, audio and all kinds of other information from hundreds of civil society organizations. It's the place to be on the Net if you are interested in social change.

Who Would Use nodo-x Online Community?

Anyone interested in great coverage and contacts related to the environment, gender, peace, human rights, labour and other social change issues.

How is the nodo-x Online Community Provided?

Most of the information in the Online Community can be accessed free of charge by anyone with a WWW browser. Just go to http://community.yournode.apc.org.

For people interested in posting information to the Online Community site, or in reading the full news feeds, there is a small charge of $5.00 per month. To find out more,

go to http://community.yournode.apc.org/join .

Features and Benefits

Access to up to date information on important social change issues;

An excellent place to list events and other information if you are a civil society organization;

Postings from all APC Action Applications appear directly in the Online Community; and,

Access to APC-wide discussion forums.

Pricing

Setup: free. Most services: free. Publishing and news feed privileges: $US5.00/month.

Copyright © 1999 Association for Progressive Communications.


Footnote:

1. More complete descriptions of the Action Applications, NGO Virtual Office and Online Community are included in the "Product Profiles" section.

Autonomy Group

Product Overview

CEN , delivers a powerful infrastructure solution that enables organizations of any size and complexity to automatically capture, visualize and effectively manage a cohesive community, bringing people together and driving individuals and teams of people effectively at every stage of the value chain towards their goals.

Portal-in-a-Box offers comprehensive and fully automated Information Portal Infrastructure for content-rich Internet and Intranet sites

Autonomy's retrieval interface provides a fully-automated and precise means of retrieving information. It allows content to be searched in any language and any format, wherever it is stored, and presented with hyperlinks to similar information, automatically and in real-time.

Active Windows Extensions (AWE) automatically links users with relevant information they require, accurately, in context and in real time without the user being needlessly diverted from their work in progress to perform a search or retrieval operation.

To achieve the simplicity required to manage the otherwise impossibly complex picture of content and user interactions, Autonomy presents results as customizable graphics and displays the innumerable correlations that exists between the interactions of users and the information they process in a single field of view.

Autonomy Answer understands any piece of digital information, including e-mails. The fact that it analyses context rather than keywords makes it a powerful and precise tool for matching natural language queries with questions it already has knowledge of, to present a set of potential answers, or a further set of questions.

Through its divisions Aungate, Cardiff , etalk and Virage, Autonomy offers tailor-made solutions for a wide range of environments and information challenges:

Autonomy IDOL - Autonomy's core platform for processing unstructured information.

Aungate's suite of products enables enterprises to achieve Real-Time Enterprise Governance by automatically understanding the content and interrelationships of all enterprise communications including email, voice and Instant Messaging.

Cardiff 's Business Process Management (BPM) solutions connect people, processes and information across departments, enterprises and geographies.

etalk, a leading provider of contact center software and services, helps some of the world's best companies consistently deliver outstanding customer service.

Virage, a leading supplier and visionary in Rich Media Management technology provides world-leading software to automatically capture, encode and index television, video and audio content from any source, dynamically.

Understanding What Matters

Autonomy understands that the ability to access information whatever format it is in (i.e. database, text, video, audio), however old it may be is and wherever it is stored is vital for efficient knowledge use in any business, whatever its size or complexity. Consequently, Autonomy offers both Ultraseek, a straightforward out-of-the-box search tool and IDOL Server, a more sophisticated enterprise platform which provides a backbone for an enterprise's information assets and allows automatic processing of both unstructured and structured information:

Ultraseek Built for business, Ultraseek provides a solid, stable and reliable search. Ultraseek excels at searching deeply and securely into corporate repositories and targeted Internet sources, generating highly relevant results that are meaningful to the role of the user, and relevant to the business problem at hand.

IDOL Server can be used in virtually any application that handles structured, semi-structured and unstructured information, including E-Commerce, CRM, Knowledge Management, Business Intelligence and Enterprise Information Portals. The extensive functionality includes hyperlinking, agents, summarization, taxonomy generation, retrieval, channels, clustering, eduction, profiling, collaboration and alerting.

The Autonomy Approach:

Autonomy's products are built on the IDOL infrastructure. Autonomy's products offer a completely scalable, modular solution that enable customers to select technology according to their needs. For example, global customers such as AstraZeneca have recently upgraded their technology from divisional deployments focused on specific information repositories to enterprise-wide solutions encompassing thousands of users and millions of data sources in multiple languages.

IDOL Server is Autonomy's flagship product. It is a platform for understanding the meaning and significance of information: additional functionality can be seamlessly integrated with IDOL Server in order to perform advanced operations on that data.

Using this off-the-shelf solution, organizations can quickly process digital information automatically and communicate with multiple applications without the need for manual processing or meta-data. IDOL Server has a completely open architecture and is entirely data agnostic and scalable thereby allowing large organizations to manage vast quantities of information regardless of format or storage location.

Full-functionality modules for IDOL Server include:

Retrieval

Autonomy Retrieval offers a wide range of retrieval methods, from simple legacy keyword search to highly sophisticated conceptual querying.

Hyperlinking

Automatic hyperlinks connect users to a range of pertinent documents, services or products that are contextually linked to the original text.

Summarization

Autonomy's IDOL Server accepts a piece of content and then automatically returns a summary of the information.

Taxonomy Generation

IDOL Server's automatic taxonomy generation feature provides an 'information landscape' allowing users to see the spread and type of information.

Categorization

IDOL Server automatically categorizes data without the need for manual intervention. Categories can also be imported from existing XML files, legacy topics and legacy Autonomy Agents.

Channels

Relevant information is automatically fed into a set of hierarchical channels. Channel hierarchies are customized and can be edited by the users.

Clustering

Autonomy automatically clusters information based on an understanding of its content.

Eduction

Phrases and numeric values in documents are automatically tagged when the document is stored in IDOL Server.

Agents

IDOL Server can be configured to monitor information on Intranet and Internet sites, news feeds, chat streams and internal repositories and alert users to information that is relevant to their specific interests.

Profiling

Autonomy monitors the way in which users interact with information and automatically forms profiles of their interests. These profiles are then used to alert users to existing material, and where appropriate, deliver highly relevant new information.

Collaboration

Autonomy automatically analyses users' explicit interest agents and implicit profile agents and then creates virtual groups of experts.

Alerting

Automatic alerting facilities allow users to be instantly alerted to new pertinent content.

This functionality is available through a range of applications focused at delivering immediate benefits and ROI to business, technical and organisational challenges. These are detailed below:

Portal in a Box a fully automated Information Portal Infrastructure for Internet and Intranet sites

IDOL Enterprise Desktop Search automatically analyses operations a user is performing on the desktop and constructs automatic links to suggested related documents or colleagues with relevant expertise

Autonomy Answer an automated CRM system that automatically responds to common customer queries

Collaboration and Expertise Networks (CEN) enables organizations to foster a collaborative network. Autonomy automatically profiles how users interact with information building a profile of their interests and areas of expertise

Retina is an out-of-the-box web interface application combining Autonomy's pattern matching technology with traditional legacy methods to provide an extensive range of retrieval options

Companies who are part of the Autonomy Network

ABN Amro
ABN Amro (2nd purchase)
Accenture
Allianz Life Insurance Co
Allstate Insurance
America Online
American HomePatient
AMR Research
AMR Research (2nd purchase)
ARM
AstraZeneca 
AstraZeneca (2nd purchase)
AstraZeneca (3rd purchase)
AstraZeneca (4th purchase)
AstraZeneca (5th purchase)
AstraZeneca (6th purchase)
AstraZeneca (7th purchase)
AT&T
AT&T (2nd purchase)
AT&T (3rd purchase)
AXA
BAE Systems
Bank of Montreal
BBC
BBC (2nd purchase)
BBC (3rd purchase)
Bloomberg
Blue Cross/Blue Shield of Massachusetts
BMW
Boeing
BP
BP (2nd purchase)
BP (3rd purchase)
BP (4th purchase)
British American Tobacco
British Telecom
Britvic Softdrinks
Britvic Softdrinks (2nd purchase)
Burges Salmon
Canon USA
Channel 4 Corporation
CNN
Commerzbank
Compuware
Credit Lyonnais
Credit Lyonnais (2nd purchase)
Credit Suisse First Boston
DaimlerChrysler
Danske Bank
Danske Bank (2nd purchase)
Deloitte
Dow Chemical Company
Dow Chemical Company
Draeger Medical
EDS
EMC Corporation
Encana Corporation
Ericsson
Ericsson (2nd purchase)
Ericsson (3rd purchase)
European Commission
Federal Express
Federal Government of Canada
Ferrari
FIAT
Forbes.com
Ford Motor Company
Forrester Research
Fox Sports
France Telecom
Fujistu Technology Services
General Dynamics
General Electric
General Electric (2nd purchase)
General Motors
General Motors (2nd purchase)
General Motors (3rd purchase)
General Motors (4th purchase)
General Motors (5th purchase)
GlaxoSmithKline
GSA Advantage!
Halliburton
Harrah's
Harvard Business School
HEALTHvision
Henkel
Henkel (2nd purchase)
Her Majesty's Customs & Excise
Her Majesty's Customs & Excise (2nd purchase)
Hewitt Associates LLC
Hewlett Packard
Hewlett Packard (2nd purchase)
Hewlett Packard (3rd purchase)
HP
HSBC
HSBC (2nd purchase)
HSBC (3rd purchase)
HSBC Investment Bank
Hutchison 3G
Hutchison 3G (2nd purchase)
Hutchison 3G (3rd purchase)
Hutchison 3G (4th purchase)
Hutchison 3G (5th purchase)
Hutchison 3G (6th purchase)
Hutchison 3G (7th purchase)
IBM NICA
IEEE
Ingersoll-Rand
Ingersoll-Rand (2nd purchase)
Intel
Interwoven
ITN
JD Edwards
Johns Hopkins
Kaiser Permanente
Kenyan AIDS Clinic
Kodak
Kronos Corporation
Lafarge
Lexmark
Lloyds
Lloyds (2nd purchase)
Lloyds (3rd purchase)
Lloyds (4th purchase)
Lockheed Northrop Grumman
Macmillan Publishing
Macmillan Publishing (2nd purchase)
McData
Merrill Lynch
Milward Brown Precis
MOL
MOL (2nd purchase)
Motorola
Napa Valley County
Napster
NASA
Nestle
Nestle (2nd purchase)
Nestle (3rd purchase)
Nestle (4th purchase)
Nestle (5th purchase)
New York Life Insurance
New York Life Insurance (2nd purchase)
New York Stock Exchange
Nissan Motor
Nissan North America, Inc.
Nomura
Nordea
Norsk Hydro
Novartis
Novell
Olympus
Oracle
PA Consulting
Paramount
Parliament of Singapore
People's Republic of China 's Ministry of Agriculture
Pfizer
Pfizer (2nd purchase)
Philip Morris
Philip Morris International
Philips
Philips (2nd purchase)
Philips (3rd purchase)
Philips (4th purchase)
Philips (5th purchase)
PricewaterhouseCoopers
Raytheon
Reed Elsevier
Reuters
Royal & SunAlliance
Royal & SunAlliance (2nd purchase)
Safeway
SCA
Sharper Image
Siemens
Siemens (2nd purchase)
Siemens (3rd purchase)
Siemens Power Generation
Singapore Police Force
Skanska
Society of Petroleum Engineers
Sony Music
Sprint
Standard Life Insurance
Stanford Business School
State of Minnesota
State of Washington
Sun Microsystems
Sun Microsystems (2nd purchase)
Sun Microsystems (3rd purchase)
Sun Microsystems (4th purchase)
Sutter Health
Swiss Army
Swiss Army (2nd purchase)
Sybase
Sybase
Taylor & Francis
Telecom Italia
Tesco
Texas Department of Transportation
Texas Instruments
The Coca Cola Company
The Economist
The McGraw-Hill Companies
The McGraw-Hill Companies (2nd purchase)
The Royal Mail Group
TIBCO
T-Mobile
T-Mobile (2nd purchase)
Toyota Motor
UBS Warburg
UK Department of Trade & Industry
UK Department of Trade & Industry (2nd purchase)
UK Department of Trade & Industry (3rd purchase)
UK Home Office
University of Washington
US Army
US Department of Commerce
US Department of Commerce (2nd purchase)
US Department of Defense
US Department of Defense (2nd purchase)
US Department of Defense (3rd purchase)
US Department of Energy
US Senate
US State Department
US State Department (2nd purchase)
US State Department (3rd purchase)
US State Department (4th purchase)
Verizon
VHA
VMS
Vodafone Omnitel
Vodafone Omnitel (2nd purchase)
Volkswagen
Wachovia
Wall Street Journal
World Wildlife Fund
Xerox
XEXCO
XEXCO (2nd purchase)
XEXCO (3rd purchase)
XEXCO (4th purchase)
Zurich Financial Services

Duncan Fyfe, Astra Zeneca - "We were attracted to Autonomy because it can process information from a wide range of differently structured data sources, which other products...

Duncan Fyfe, Astra Zeneca - "The growing volume of unstructured information in any enterprise is threatening to overwhelm the users of that information. By using Autonomy, we...

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it...

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope...

Richard West, BAE Systems - "Our mandate is to take any person in the business - they come to the Virtual University , and can enter their development...

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope...

Pat O'Haren, BEA Systems, Inc - "WebLogic Portal is a single, unified portal framework that simplifies, personalizes and lowers the cost of customer, partner, and employee access to...

Scott Grant, Blue Martini - "Autonomy has helped us remove the inefficiencies associated with using numerous repositories of information which, for a rapidly-growing e-business service provider like...

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance. We're now able to focus our resources...

Neil Patil, Brio Technology - "Already Brio is enabling corporations to obtain greater insight into their business operations with increased business analysis capabilities. The combined solution of...

Bernard Liautaud, Business Objects - "We realize the importance of providing concept-based automation for all the information a customer would need for their BI analysis, be it...

Ivan Darby, Butterworths Tolley - "We like Autonomy's software because it pre-empts people's information needs by providing them with the right answer without them actually having to...

Peter Pedersen, Channel 4 - "Autonomy will help make the Channel 4 Website easier to navigate without requiring additional manual work. Autonomy's technology will automatically hyperlink breaking...

Shari Shore , Computer Associates - "Autonomy's unique infrastructure technology provides a valuable component to enterprise applications. E-business relies on the efficient flow of information. Autonomy's software automates...

Paul Kelsall, Consignia - "It is important to us that we ensure that our customers have easy access to information and products. By using the advanced...

Peter Rasmussen, Danske Bank - "With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support...

Peter Rasmussen, Danske Bank - "The biggest challenge in the information society is the fact that we are drowning in information. With Autonomy, we can save time...

Jim Bennett, EmployOn, Inc. - "Autonomy's technology is the underlying software that ensures that our process is reliable and accurate from start to finish. This meets our...

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every...

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every...

Gordon Keller, Export.gov - "One of the keys to success for the Export.gov site, is to bring information in any form together, and deliver it to...

Ed Sketch, Ford Motor Company - "Autonomy's technology is a fundamental part of our e-learning solution and plugs the gaps in corporate knowledge. Autonomy makes it easy to...

David Leppan, Global Objectives - "In our opinion, Autonomy is the natural choice for scaleable, multi-source information infrastructures of this type, beating legacy search engines hands down."

Christine Mitchell, DTI - "Globalwatchonline.com is a vital tool for - businesses looking to operate globally from this country. This latest Autonomy license empowers our editorial...

Steve Wilkinson, Groove Networks - "Today's knowledge workers spend too much time searching for and retrieving reports and emails, and not enough time working with colleagues and...

Scott Decker, HEALTHvision - "Autonomy gives us an efficient way to automatically manage and deliver end user access to vast amounts of information for our clients....

Colin Tucker, Hutchison 3G - "Autonomy's infrastructure software was selected because of its unique ability to integrate unstructured, semi-structured and structured information in multiple languages and formats....

Christoph Michel, Hyperwave - "Partnering with Autonomy is a crucial step forward in creating a stronger force that will deliver truly collaborative knowledge management and e-learning...

Brenda Shore, Ingersoll-Rand - "As Ingersoll-Rand continues its e-Business implementation across the company, it is vital that employees have Internet access to the documents and information...

Brenda Shore, Ingersoll-Rand - "Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company...

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate...

Jason Miller, KnightRidder - "We chose Autonomy's solution because it derives meaning from text and automates the categorization of information and enables automated content delivery. Not...

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it...

Kevin Novak, eMontgomery - "Our mission is to provide citizens with vital up-to-date information and services they need without having to manually search the Web for...

Steve Nauss, NASA - "Autonomy's technology automatically processes growing volumes of data and easily integrates with other products. The implementation has been smooth and straightforward throughout."

Steve Nauss, NASA - "Autonomy enables our software engineers and contractors to retrieve accurate and personalized information, which helps them design our earth- and star-observing platforms....

Owen Davies, NorthCliffe - "We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

Owen Davies, NorthCliffe - "Our community portals aim to provide relevant news and sports content in the regional areas covered by Northcliffe. We chose the Autonomy...

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate...

John McCulloch, Executive Information Systems - "Novartis is a world leader in pharmaceuticals, healthcare, agribusiness and nutrition. That means we handle a vast amount of complex information daily,...

Bob Wells, U.S. Department of Energy - "Our keyword searches were not working. For example, if you looked for "hydrology, documents discussing "water movement were not picked up. There...

René van den Bersselaar, Organon - "The nature of our business means that we have to deal with enormous volumes of unstructured information. The information is vital to...

Karlin Bohnert, PacificCorp. - "With fluctuations in the utility industry a constant, staying current on critical news, research and data helps us better serve our customers....

Ken Metcalf, Participate Systems - "We wanted to speed up the expertise discovery process for the sales networks we're building. Partnering with Autonomy means sales organizations won't...

Richard Illingworth, Royal & SunAlliance - "Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

SCA - "We believe that only Autonomy's technology is capable of creating a win-win situation so rapidly."

John Coate, SF Gate - "No matter how many people I had, it was never enough. And they wouldn't have time for anything else except building hyperlinks....

Richard Illingworth, Royal & SunAlliance - "Royal & SunAlliance is forging ahead and making the most of the opportunities afforded by the new economy, as has been shown...

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy's technology deployed in 90...

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy has enabled us to...

Anna Parkman, Skanska - "Autonomy's technology will save the Group a lot of time and money - time and money that can be spent on more...

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy is essential to our mission of helping the Navy communicate and share critical information. SPAWAR customers and employees need easy access...

Robert Wyatt, Society of Petroleum Engineers - "Our members are at the cutting-edge of oil industry research and demand the most up-to-date and relevant information to do their jobs...

Billy Ho, Sybase - "Sybase EP 2.5 simplifies how people access and utilize the increasing amount of information and applications within their organization, because it provides...

Colonel Robert Coxe, U.S. Army - "Army Knowledge Online currently supports more than 700,000 registered users worldwide. By creating an online portal where critical information can be accessed...

Peggy Kjelgaard, VHA - "The Clinical Knowledge Management suite of services leverages member capabilities, knowledge, information sources and networks to accelerate creating, identifying, spreading and sustaining...

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it....

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it....

Forbes.com - "Speed was the principal driving force behind our choice of using Autonomy technology within our Web site," said Michael Smith, CTO of...

Duncan Fyfe, Astra Zeneca - "We were attracted to Autonomy because it can process information from a wide range of differently structured data sources, which other products cannot do."

Duncan Fyfe, Astra Zeneca - "The growing volume of unstructured information in any enterprise is threatening to overwhelm the users of that information. By using Autonomy, we can ensure that the right material reaches the right person at the right time."

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it only took a month to install - even with customization. Autonomy's flexibility, concept-based retrieval and robust functionality enables us to automatically keep our readers abreast of news and developments in the aviation industry as they occur while eliminating the need to manually sort through volumes of content."

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope with users demands."

Richard West, BAE Systems - "Our mandate is to take any person in the business - they come to the Virtual University , and can enter their development needs and career aspirations. We are using Autonomy's profiling, which takes into account their learning profile, location and position within the organization and will offer them a list of development solutions that they can review with their line managers. But, e-learning is not just about editorial content - the virtual university offers access to people, because what better way of learning than from someone else's experience in the business? How often in an organization of our size, do you not know what a person is doing on the other side of the factory or office, let alone other side of the country or world. We are using Autonomy to bring people together."

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope with users demands."

Pat O'Haren, BEA Systems, Inc - "WebLogic Portal is a single, unified portal framework that simplifies, personalizes and lowers the cost of customer, partner, and employee access to information, applications and business processes. WebLogic Portal in conjunction with Autonomy's portlets allow our customers to save money and time by eliminating the need to manually tag and categorize information."

Scott Grant, Blue Martini - "Autonomy has helped us remove the inefficiencies associated with using numerous repositories of information which, for a rapidly-growing e-business service provider like ourselves, is a mandate. With Autonomy's technology, our consultants can easily access the information that gives them a 360-degree view of their customers' market and product implementation. If a customer has a question concerning an application, the consultant can leverage information from the help desk, look through free text files and view responses, see similar implementation documents and know the exact status of their account."

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance. We're now able to focus our resources towards growing our business while saving time and money."

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance."

Neil Patil, Brio Technology - "Already Brio is enabling corporations to obtain greater insight into their business operations with increased business analysis capabilities. The combined solution of Brio and Autonomy has given our world-class customers the ability to experience the dynamic results of faster, more refined, and immediate access to relevant information to drive their businesses."

Bernard Liautaud, Business Objects - "We realize the importance of providing concept-based automation for all the information a customer would need for their BI analysis, be it structured Business Objects reports or other documents. Working closely with Autonomy, we will provide customers with an easier way of reaching a bigger portion of business critical information, to help them get faster, more refined, and direct access to all the relevant data they need for business analysis."

Ivan Darby, Butterworths Tolley - "We like Autonomy's software because it pre-empts people's information needs by providing them with the right answer without them actually having to look for it. And it was implemented very quickly."

Peter Pedersen, Channel 4 - "Autonomy will help make the Channel 4 Website easier to navigate without requiring additional manual work. Autonomy's technology will automatically hyperlink breaking news articles, new sports results, new entertainment listings in real-time with existing content on the site."

Shari Shore, Computer Associates - "Autonomy's unique infrastructure technology provides a valuable component to enterprise applications. E-business relies on the efficient flow of information. Autonomy's software automates the integration of unstructured information from the many different content sources that today's business world needs."

Paul Kelsall, Consignia - "It is important to us that we ensure that our customers have easy access to information and products. By using the advanced features of Autonomy's such as automatic categorization and taxonomy creation, we create intuitive access to vital information."

Peter Rasmussen, Danske Bank - "With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support our users with personalized interfaces. When we trialed Autonomy we had already chosen a more traditional keyword-based technology, but Autonomy changed our mindset."

Peter Rasmussen, Danske Bank - "The biggest challenge in the information society is the fact that we are drowning in information. With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support our users with personalized interfaces. When we trialed Autonomy we had already chosen a more traditional keyword-based technology, but Autonomy changed our mindset."

Jim Bennett, EmployOn, Inc. - "Autonomy's technology is the underlying software that ensures that our process is reliable and accurate from start to finish. This meets our clients' needs and thus allows us to spend our time building up our business."

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every employee in every department is kept fully informed of the developments which will impact on their business."

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every employee in every department is kept fully informed of the developments which will impact on their business. They can even have this information pushed to their hand-held digital devices whilst they are on the move."

Gordon Keller, Export.gov - "One of the keys to success for the Export.gov site, is to bring information in any form together, and deliver it to the user in a targeted format that meets their needs. Autonomy's technology provided the best solution for the management and personalization of all of this disparate data at a reasonable cost."

Ed Sketch, Ford Motor Company - "Autonomy's technology is a fundamental part of our e-learning solution and plugs the gaps in corporate knowledge. Autonomy makes it easy to give employees personalized and complete access to the information and tools they need to do their jobs effectively. Because information is tagged and categorized automatically, I don't need a thousand people in a room 'pretending' they're a search engine. Autonomy makes for a very cost-effective initiative."

David Leppan, Global Objectives - "In our opinion, Autonomy is the natural choice for scaleable, multi-source information infrastructures of this type, beating legacy search engines hands down."

Christine Mitchell, DTI - "Globalwatchonline.com is a vital tool for - businesses looking to operate globally from this country. This latest Autonomy license empowers our editorial operation to a degree that was unimaginable a year ago. Autonomy is providing business with a 'one-click access' to information on global developments in their precise areas of business interest. It places the DTI at the forefront of e-government and e-commerce."

Steve Wilkinson, Groove Networks - "Today's knowledge workers spend too much time searching for and retrieving reports and emails, and not enough time working with colleagues and partners to complete important projects. The Autonomy Groove Networks joint solution will help workers bring together the right people, information and tools to get things done."

Scott Decker, HEALTHvision - "Autonomy gives us an efficient way to automatically manage and deliver end user access to vast amounts of information for our clients. The integration into our existing architecture will allow our customers to make better use of the information they have within their organizations, and complement it with the health content and information provided by HEALTHvision."

Colin Tucker, Hutchison 3G - "Autonomy's infrastructure software was selected because of its unique ability to integrate unstructured, semi-structured and structured information in multiple languages and formats. As the amount and type of data supported by the 3G network increases, we needed a scaleable solution."

Christoph Michel, Hyperwave - "Partnering with Autonomy is a crucial step forward in creating a stronger force that will deliver truly collaborative knowledge management and e-learning solutions. With Autonomy's leading automation technologies, Hyperwave is prepared to meet the challenges of today's knowledge economy for its customers."

Brenda Shore, Ingersoll-Rand - "As Ingersoll-Rand continues its e-Business implementation across the company, it is vital that employees have Internet access to the documents and information that relate to their jobs and support their work and personal life without spending valuable time managing and locating that information. Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company intranet quickly and efficiently."

Brenda Shore , Ingersoll-Rand - "Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company intranet quickly and efficiently."

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate the whole process from start to finish."

Jason Miller, KnightRidder - "We chose Autonomy's solution because it derives meaning from text and automates the categorization of information and enables automated content delivery. Not only does their technology reduce Real Cities operating costs, but it simultaneously increases site loyalty through delivery of relevant, on-target content."

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it only took a month to install - even with customization."

Kevin Novak, eMontgomery - "Our mission is to provide citizens with vital up-to-date information and services they need without having to manually search the Web for county services and information. Our portal provides everything from tax information to virtual tours of the county in a way that is efficient and useful. One of the keys to success for the eMontgomery site is the ability for Autonomy to spider out and find information that resides in many different locations and formats and deliver it to the user in a way that meets his or her needs. Autonomy's technology provided the best solution for the management of all of this disparate data in a way that could be easily accessed through eMontgomery."

Steve Nauss, NASA - "Autonomy's technology automatically processes growing volumes of data and easily integrates with other products. The implementation has been smooth and straightforward throughout."

Steve Nauss, NASA - "Autonomy enables our software engineers and contractors to retrieve accurate and personalized information, which helps them design our earth- and star-observing platforms. The amount of information in our organization is akin to the number of stars in the universe - and we encounter more and more each day. Autonomy's technology automatically processes growing volumes of data and easily integrates with other products."

Owen Davies, NorthCliffe - "We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

Owen Davies, NorthCliffe - "Our community portals aim to provide relevant news and sports content in the regional areas covered by Northcliffe. We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate the whole process from start to finish."

John McCulloch, Executive Information Systems - "Novartis is a world leader in pharmaceuticals, healthcare, agribusiness and nutrition. That means we handle a vast amount of complex information daily, both from internal and external sources. Until now, that has cost us a great deal of time and money in manual processes, but Autonomy 's technology can automate the whole process from start to finish. We are delighted to be bringing the technology on board."

Bob Wells, U.S. Department of Energy - "Our keyword searches were not working. For example, if you looked for "hydrology, documents discussing "water movement were not picked up. There are a million records to reprocess manually, and we're looking for significant effects because there are a lot of experts with a lot of documents. Autonomy captures documents. We're expecting some serious savings."

René van den Bersselaar, Organon - "The nature of our business means that we have to deal with enormous volumes of unstructured information. The information is vital to us, but managing it manually is just not an option any more. Using Autonomy's infrastructure technology, we can automate the processes that have to be carried out on unstructured information, thus reducing our costs and, ultimately, accelerating our time to market. There is a powerful commercial advantage to be had from Autonomy, particularly as it can be deployed so rapidly."

Karlin Bohnert, PacificCorp. - "With fluctuations in the utility industry a constant, staying current on critical news, research and data helps us better serve our customers. After evaluating several potential vendors, PacifiCorp chose Autonomy's technology for its easy and quick implementation, reliability and most importantly, because it will grow with our organization's evolving needs."

Ken Metcalf, Participate Systems - "We wanted to speed up the expertise discovery process for the sales networks we're building. Partnering with Autonomy means sales organizations won't have to rely on people updating their own profiles. The system does it continuously based upon the documents they create and the knowledge they share."

Richard Illingworth, Royal & SunAlliance - "Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

SCA - "We believe that only Autonomy's technology is capable of creating a win-win situation so rapidly."

John Coate, SF Gate - "No matter how many people I had, it was never enough. And they wouldn't have time for anything else except building hyperlinks. We initially looked to Autonomy to provide automatically generated hyperlinks to suggest related articles from our two daily newspapers, The San Francisco Chronicle and The San Francisco Examiner, our archives and the Associated Press in real-time. But we also had a vision of making SF Gate the personalized news and information portal for our members, and we knew Autonomy could make that a reality."

Richard Illingworth, Royal & SunAlliance - "Royal & SunAlliance is forging ahead and making the most of the opportunities afforded by the new economy, as has been shown by our Usecolor service. We are now moving ahead to apply Autonomy's technology throughout the Group to help us exploit our knowledge base, achieve increased productivity and further enhance customer service. Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy's technology deployed in 90 days and SHRM has observed an increased number of repeat site visits."

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy has enabled us to improve personalization and efficiency. There's a greater sense of community. Autonomy's technology deployed in 90 days and SHRM has observed an increased number of repeat site visits."

Anna Parkman, Skanska - "Autonomy's technology will save the Group a lot of time and money - time and money that can be spent on more important issues, like our core business."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy is essential to our mission of helping the Navy communicate and share critical information. SPAWAR customers and employees need easy access to products and services data, SPAWAR initiatives, contract opportunities and other information that may be of interest to them. Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Robert Wyatt, Society of Petroleum Engineers - "Our members are at the cutting-edge of oil industry research and demand the most up-to-date and relevant information to do their jobs well. Autonomy's software automates the integration of detailed and complex industry information from many different content sources to give our members the best information resources on the Web."

Billy Ho, Sybase - "Sybase EP 2.5 simplifies how people access and utilize the increasing amount of information and applications within their organization, because it provides a single, secure interface. We selected Autonomy's infrastructure technology because it directly supports this goal. Autonomy's portlets automatically integrate people and content from multiple repositories based on an understanding of the concepts within the information. This makes it easier for employees to access the information and people they need to get their jobs done more efficiently."

Colonel Robert Coxe, U.S. Army - "Army Knowledge Online currently supports more than 700,000 registered users worldwide. By creating an online portal where critical information can be accessed from personalized reports used to track information, documents by colleagues on relevant matters, training links, the latest Army news and other knowledge centers all from a single interface, we are producing a more efficient and productive environment. CIO magazine's recognition of our online portal and the efficiencies it brings to our global users represents an important milestone for our online initiative."

Peggy Kjelgaard, VHA - "The Clinical Knowledge Management suite of services leverages member capabilities, knowledge, information sources and networks to accelerate creating, identifying, spreading and sustaining health care improvements and innovations. We would have an extremely difficult time handling this wealth of information if were to rely on a manual system for tagging and delivering this information. Autonomy is the primary technology we use to automatically manage dynamic content sources across CKM, the Web and member hospitals."

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it. This entails understanding the content, sending it to the right person and linking it to other pertinent information and people. Speed is another critical factor, thus all this should happen in a non-labour-intensive manner - that is, completely automatically. That is what Autonomy, uniquely, now enables us to do. It is the engine of our KnowledgeNavigator."

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it. This entails understanding the content, sending it to the right person and linking it to other pertinent information and people. Speed is another critical factor, thus all this should happen in a non-labour-intensive manner - that is, completely automatically. That is what Autonomy, uniquely, now enables us to do. It is the engine of our KnowledgeNavigator."

Forbes.com - "Speed was the principal driving force behind our choice of using Autonomy technology within our Web site," said Michael Smith, CTO of Forbes.com. "Our readers need to be kept abreast of business developments around the globe when they happen, and as our content changes and is updated, Autonomy gives users the ability to retrieve that content quickly and accurately."

SoftSound technology was originally developed at Cambridge University where the majority of the technical staff received their M.Phil and Ph.D qualifications, including Dr. Tony Robinson (Managing Director) who led a research team for over ten years. SoftSound licensed, commercialized and further developed this technology to provide a broad base of audio and speech processing algorithms. The key features of our speech recognition technology are:

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[*] Speaker independent operation - works out of the box without manual training

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[*] Very large vocabularies - no arbitrary limit on size

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[*] Patented search technology to drastically reduce CPU and memory requirements

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[*] Automatic customisation via additional text material

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[*] Incorporates both state-of-the-art acoustic models (Hidden Markov models and Recurrent Neural Networks)

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[*] Fixed-latency real-time mode for media monitoring operations

In addition we have developed technology for:

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[*] Speaker change and speaker recognition

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[*] Automatic synchronisation of text and audio for subtitling and talking-book applications

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[*] Word spotting and phrase recognition

All of the above technology is supported in multiple languages, currently English ( UK , US, Canada , Australia ), French (France, Canada ), Spanish ( Spain , US), Catalan, Italian, German, Dutch, Greek, Romanian, Russian and Mandarin Chinese.

Autonomy Group Product Overview

Through its divisions Aungate, Cardiff , etalk and Virage, Autonomy offers tailor-made solutions for a wide range of environments and information challenges:

Autonomy IDOL - Autonomy's core platform for processing unstructured information.

Aungate's suite of products enables enterprises to achieve Real-Time Enterprise Governance by automatically understanding the content and interrelationships of all enterprise communications including email, voice and Instant Messaging.

Cardiff 's Business Process Management (BPM) solutions connect people, processes and information across departments, enterprises and geographies.

etalk, a leading provider of contact center software and services, helps some of the world's best companies consistently deliver outstanding customer service.

Virage, a leading supplier and visionary in Rich Media Management technology provides world-leading software to automatically capture, encode and index television, video and audio content from any source, dynamically.

Understanding What Matters

Autonomy understands that the ability to access information whatever format it is in (i.e. database, text, video, audio), however old it may be is and wherever it is stored is vital for efficient knowledge use in any business, whatever its size or complexity. Consequently, Autonomy offers both Ultraseek, a straightforward out-of-the-box search tool and IDOL Server, a more sophisticated enterprise platform which provides a backbone for an enterprise's information assets and allows automatic processing of both unstructured and structured information:

Ultraseek Built for business, Ultraseek provides a solid, stable and reliable search. Ultraseek excels at searching deeply and securely into corporate repositories and targeted Internet sources, generating highly relevant results that are meaningful to the role of the user, and relevant to the business problem at hand.

IDOL Server can be used in virtually any application that handles structured, semi-structured and unstructured information, including E-Commerce, CRM, Knowledge Management, Business Intelligence and Enterprise Information Portals. The extensive functionality includes hyperlinking, agents, summarization, taxonomy generation, retrieval, channels, clustering, eduction, profiling, collaboration and alerting.

The Autonomy Approach:

Autonomy's products are built on the IDOL infrastructure. Autonomy's products offer a completely scalable, modular solution that enable customers to select technology according to their needs. For example, global customers such as AstraZeneca have recently upgraded their technology from divisional deployments focused on specific information repositories to enterprise-wide solutions encompassing thousands of users and millions of data sources in multiple languages.

IDOL Server is Autonomy's flagship product. It is a platform for understanding the meaning and significance of information: additional functionality can be seamlessly integrated with IDOL Server in order to perform advanced operations on that data.

Using this off-the-shelf solution, organizations can quickly process digital information automatically and communicate with multiple applications without the need for manual processing or meta-data. IDOL Server has a completely open architecture and is entirely data agnostic and scalable thereby allowing large organizations to manage vast quantities of information regardless of format or storage location.

Full-functionality modules for IDOL Server include:

Retrieval

Autonomy Retrieval offers a wide range of retrieval methods, from simple legacy keyword search to highly sophisticated conceptual querying.

Hyperlinking

Automatic hyperlinks connect users to a range of pertinent documents, services or products that are contextually linked to the original text.

Summarization

Autonomy's IDOL Server accepts a piece of content and then automatically returns a summary of the information.

Taxonomy Generation

IDOL Server's automatic taxonomy generation feature provides an 'information landscape' allowing users to see the spread and type of information.

Categorization

IDOL Server automatically categorizes data without the need for manual intervention. Categories can also be imported from existing XML files, legacy topics and legacy Autonomy Agents.

Channels

Relevant information is automatically fed into a set of hierarchical channels. Channel hierarchies are customized and can be edited by the users.

Clustering

Autonomy automatically clusters information based on an understanding of its content.

Eduction

Phrases and numeric values in documents are automatically tagged when the document is stored in IDOL Server.

Agents

IDOL Server can be configured to monitor information on Intranet and Internet sites, news feeds, chat streams and internal repositories and alert users to information that is relevant to their specific interests.

Profiling

Autonomy monitors the way in which users interact with information and automatically forms profiles of their interests. These profiles are then used to alert users to existing material, and where appropriate, deliver highly relevant new information.

Collaboration

Autonomy automatically analyses users' explicit interest agents and implicit profile agents and then creates virtual groups of experts.

Alerting

Automatic alerting facilities allow users to be instantly alerted to new pertinent content.

This functionality is available through a range of applications focused at delivering immediate benefits and ROI to business, technical and organisational challenges. These are detailed below:

Portal in a Box a fully automated Information Portal Infrastructure for Internet and Intranet sites

IDOL Enterprise Desktop Search automatically analyses operations a user is performing on the desktop and constructs automatic links to suggested related documents or colleagues with relevant expertise

Autonomy Answer an automated CRM system that automatically responds to common customer queries

Collaboration and Expertise Networks (CEN) enables organizations to foster a collaborative network. Autonomy automatically profiles how users interact with information building a profile of their interests and areas of expertise

Retina is an out-of-the-box web interface application combining Autonomy's pattern matching technology with traditional legacy methods to provide an extensive range of retrieval options

Duncan Fyfe, Astra Zeneca - "We were attracted to Autonomy because it can process information from a wide range of differently structured data sources, which other products...

Duncan Fyfe, Astra Zeneca - "The growing volume of unstructured information in any enterprise is threatening to overwhelm the users of that information. By using Autonomy, we...

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it...

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope...

Richard West, BAE Systems - "Our mandate is to take any person in the business - they come to the Virtual University , and can enter their development...

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope...

Pat O'Haren, BEA Systems, Inc - "WebLogic Portal is a single, unified portal framework that simplifies, personalizes and lowers the cost of customer, partner, and employee access to...

Scott Grant, Blue Martini - "Autonomy has helped us remove the inefficiencies associated with using numerous repositories of information which, for a rapidly-growing e-business service provider like...

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance. We're now able to focus our resources...

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance."

Neil Patil, Brio Technology - "Already Brio is enabling corporations to obtain greater insight into their business operations with increased business analysis capabilities. The combined solution of...

Bernard Liautaud, Business Objects - "We realize the importance of providing concept-based automation for all the information a customer would need for their BI analysis, be it...

Ivan Darby, Butterworths Tolley - "We like Autonomy's software because it pre-empts people's information needs by providing them with the right answer without them actually having to...

Peter Pedersen, Channel 4 - "Autonomy will help make the Channel 4 Website easier to navigate without requiring additional manual work. Autonomy's technology will automatically hyperlink breaking...

Shari Shore , Computer Associates - "Autonomy's unique infrastructure technology provides a valuable component to enterprise applications. E-business relies on the efficient flow of information. Autonomy's software automates...

Paul Kelsall, Consignia - "It is important to us that we ensure that our customers have easy access to information and products. By using the advanced...

Peter Rasmussen, Danske Bank - "With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support...

Peter Rasmussen, Danske Bank - "The biggest challenge in the information society is the fact that we are drowning in information. With Autonomy, we can save time...

Jim Bennett, EmployOn, Inc. - "Autonomy's technology is the underlying software that ensures that our process is reliable and accurate from start to finish. This meets our...

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every...

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every...

Gordon Keller, Export.gov - "One of the keys to success for the Export.gov site, is to bring information in any form together, and deliver it to...

Ed Sketch, Ford Motor Company - "Autonomy's technology is a fundamental part of our e-learning solution and plugs the gaps in corporate knowledge. Autonomy makes it easy to...

David Leppan, Global Objectives - "In our opinion, Autonomy is the natural choice for scaleable, multi-source information infrastructures of this type, beating legacy search engines hands down."

Christine Mitchell, DTI - "Globalwatchonline.com is a vital tool for - businesses looking to operate globally from this country. This latest Autonomy license empowers our editorial...

Steve Wilkinson, Groove Networks - "Today's knowledge workers spend too much time searching for and retrieving reports and emails, and not enough time working with colleagues and...

Scott Decker, HEALTHvision - "Autonomy gives us an efficient way to automatically manage and deliver end user access to vast amounts of information for our clients....

Colin Tucker, Hutchison 3G - "Autonomy's infrastructure software was selected because of its unique ability to integrate unstructured, semi-structured and structured information in multiple languages and formats....

Christoph Michel, Hyperwave - "Partnering with Autonomy is a crucial step forward in creating a stronger force that will deliver truly collaborative knowledge management and e-learning...

Brenda Shore , Ingersoll-Rand - "As Ingersoll-Rand continues its e-Business implementation across the company, it is vital that employees have Internet access to the documents and information...

Brenda Shore , Ingersoll-Rand - "Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company...

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate...

Jason Miller, KnightRidder - "We chose Autonomy's solution because it derives meaning from text and automates the categorization of information and enables automated content delivery. Not...

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it...

Kevin Novak, eMontgomery - "Our mission is to provide citizens with vital up-to-date information and services they need without having to manually search the Web for...

Steve Nauss, NASA - "Autonomy's technology automatically processes growing volumes of data and easily integrates with other products. The implementation has been smooth and straightforward throughout."

Steve Nauss, NASA - "Autonomy enables our software engineers and contractors to retrieve accurate and personalized information, which helps them design our earth- and star-observing platforms....

Owen Davies, NorthCliffe - "We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

Owen Davies, NorthCliffe - "Our community portals aim to provide relevant news and sports content in the regional areas covered by Northcliffe. We chose the Autonomy...

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate...

John McCulloch, Executive Information Systems - "Novartis is a world leader in pharmaceuticals, healthcare, agribusiness and nutrition. That means we handle a vast amount of complex information daily,...

Bob Wells, U.S. Department of Energy - "Our keyword searches were not working. For example, if you looked for "hydrology, documents discussing "water movement were not picked up. There...

René van den Bersselaar, Organon - "The nature of our business means that we have to deal with enormous volumes of unstructured information. The information is vital to...

Karlin Bohnert, PacificCorp. - "With fluctuations in the utility industry a constant, staying current on critical news, research and data helps us better serve our customers....

Ken Metcalf, Participate Systems - "We wanted to speed up the expertise discovery process for the sales networks we're building. Partnering with Autonomy means sales organizations won't...

Richard Illingworth, Royal & SunAlliance - "Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

SCA - "We believe that only Autonomy's technology is capable of creating a win-win situation so rapidly."

John Coate, SF Gate - "No matter how many people I had, it was never enough. And they wouldn't have time for anything else except building hyperlinks....

Richard Illingworth, Royal & SunAlliance - "Royal & SunAlliance is forging ahead and making the most of the opportunities afforded by the new economy, as has been shown...

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy's technology deployed in 90...

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy has enabled us to...

Anna Parkman, Skanska - "Autonomy's technology will save the Group a lot of time and money - time and money that can be spent on more...

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy is essential to our mission of helping the Navy communicate and share critical information. SPAWAR customers and employees need easy access...

Robert Wyatt, Society of Petroleum Engineers - "Our members are at the cutting-edge of oil industry research and demand the most up-to-date and relevant information to do their jobs...

Billy Ho, Sybase - "Sybase EP 2.5 simplifies how people access and utilize the increasing amount of information and applications within their organization, because it provides...

Colonel Robert Coxe, U.S. Army - "Army Knowledge Online currently supports more than 700,000 registered users worldwide. By creating an online portal where critical information can be accessed...

Peggy Kjelgaard, VHA - "The Clinical Knowledge Management suite of services leverages member capabilities, knowledge, information sources and networks to accelerate creating, identifying, spreading and sustaining...

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it....

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it....

Forbes.com - "Speed was the principal driving force behind our choice of using Autonomy technology within our Web site," said Michael Smith, CTO of...

Duncan Fyfe, Astra Zeneca - "We were attracted to Autonomy because it can process information from a wide range of differently structured data sources, which other products cannot do."

Duncan Fyfe, Astra Zeneca - "The growing volume of unstructured information in any enterprise is threatening to overwhelm the users of that information. By using Autonomy, we can ensure that the right material reaches the right person at the right time."

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it only took a month to install - even with customization. Autonomy's flexibility, concept-based retrieval and robust functionality enables us to automatically keep our readers abreast of news and developments in the aviation industry as they occur while eliminating the need to manually sort through volumes of content."

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope with users demands."

Richard West, BAE Systems - "Our mandate is to take any person in the business - they come to the Virtual University , and can enter their development needs and career aspirations. We are using Autonomy's profiling, which takes into account their learning profile, location and position within the organization and will offer them a list of development solutions that they can review with their line managers. But, e-learning is not just about editorial content - the virtual university offers access to people, because what better way of learning than from someone else's experience in the business? How often in an organization of our size, do you not know what a person is doing on the other side of the factory or office, let alone other side of the country or world. We are using Autonomy to bring people together."

Kevin Phillips, BAE Systems - "Autonomy's products bring order to information chaos, but in an economic and user responsive way. The technology is sufficiently flexible to cope with users demands."

Pat O'Haren, BEA Systems, Inc - "WebLogic Portal is a single, unified portal framework that simplifies, personalizes and lowers the cost of customer, partner, and employee access to information, applications and business processes. WebLogic Portal in conjunction with Autonomy's portlets allow our customers to save money and time by eliminating the need to manually tag and categorize information."

Scott Grant, Blue Martini - "Autonomy has helped us remove the inefficiencies associated with using numerous repositories of information which, for a rapidly-growing e-business service provider like ourselves, is a mandate. With Autonomy's technology, our consultants can easily access the information that gives them a 360-degree view of their customers' market and product implementation. If a customer has a question concerning an application, the consultant can leverage information from the help desk, look through free text files and view responses, see similar implementation documents and know the exact status of their account."

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance. We're now able to focus our resources towards growing our business while saving time and money."

Bill Gafney, Boston.Herald.com - "Autonomy is a very powerful solution. It's easy to maintain, requiring little to no maintenance."

Neil Patil, Brio Technology - "Already Brio is enabling corporations to obtain greater insight into their business operations with increased business analysis capabilities. The combined solution of Brio and Autonomy has given our world-class customers the ability to experience the dynamic results of faster, more refined, and immediate access to relevant information to drive their businesses."

Bernard Liautaud, Business Objects - "We realize the importance of providing concept-based automation for all the information a customer would need for their BI analysis, be it structured Business Objects reports or other documents. Working closely with Autonomy, we will provide customers with an easier way of reaching a bigger portion of business critical information, to help them get faster, more refined, and direct access to all the relevant data they need for business analysis."

Ivan Darby, Butterworths Tolley - "We like Autonomy's software because it pre-empts people's information needs by providing them with the right answer without them actually having to look for it. And it was implemented very quickly."

Peter Pedersen, Channel 4 - "Autonomy will help make the Channel 4 Website easier to navigate without requiring additional manual work. Autonomy's technology will automatically hyperlink breaking news articles, new sports results, new entertainment listings in real-time with existing content on the site."

Shari Shore , Computer Associates - "Autonomy's unique infrastructure technology provides a valuable component to enterprise applications. E-business relies on the efficient flow of information. Autonomy's software automates the integration of unstructured information from the many different content sources that today's business world needs."

Paul Kelsall, Consignia - "It is important to us that we ensure that our customers have easy access to information and products. By using the advanced features of Autonomy's such as automatic categorization and taxonomy creation, we create intuitive access to vital information."

Peter Rasmussen, Danske Bank - "With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support our users with personalized interfaces. When we trialed Autonomy we had already chosen a more traditional keyword-based technology, but Autonomy changed our mindset."

Peter Rasmussen, Danske Bank - "The biggest challenge in the information society is the fact that we are drowning in information. With Autonomy, we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support our users with personalized interfaces. When we trialed Autonomy we had already chosen a more traditional keyword-based technology, but Autonomy changed our mindset."

Jim Bennett, EmployOn, Inc. - "Autonomy's technology is the underlying software that ensures that our process is reliable and accurate from start to finish. This meets our clients' needs and thus allows us to spend our time building up our business."

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every employee in every department is kept fully informed of the developments which will impact on their business."

Lars Östlund, Ericsson - "Autonomy's technology gives us the ability to empower the expertise within our worldwide operations, as well as share information so that every employee in every department is kept fully informed of the developments which will impact on their business. They can even have this information pushed to their hand-held digital devices whilst they are on the move."

Gordon Keller, Export.gov - "One of the keys to success for the Export.gov site, is to bring information in any form together, and deliver it to the user in a targeted format that meets their needs. Autonomy's technology provided the best solution for the management and personalization of all of this disparate data at a reasonable cost."

Ed Sketch, Ford Motor Company - "Autonomy's technology is a fundamental part of our e-learning solution and plugs the gaps in corporate knowledge. Autonomy makes it easy to give employees personalized and complete access to the information and tools they need to do their jobs effectively. Because information is tagged and categorized automatically, I don't need a thousand people in a room 'pretending' they're a search engine. Autonomy makes for a very cost-effective initiative."

David Leppan, Global Objectives - "In our opinion, Autonomy is the natural choice for scaleable, multi-source information infrastructures of this type, beating legacy search engines hands down."

Christine Mitchell, DTI - "Globalwatchonline.com is a vital tool for - businesses looking to operate globally from this country. This latest Autonomy license empowers our editorial operation to a degree that was unimaginable a year ago. Autonomy is providing business with a 'one-click access' to information on global developments in their precise areas of business interest. It places the DTI at the forefront of e-government and e-commerce."

Steve Wilkinson, Groove Networks - "Today's knowledge workers spend too much time searching for and retrieving reports and emails, and not enough time working with colleagues and partners to complete important projects. The Autonomy Groove Networks joint solution will help workers bring together the right people, information and tools to get things done."

Scott Decker, HEALTHvision - "Autonomy gives us an efficient way to automatically manage and deliver end user access to vast amounts of information for our clients. The integration into our existing architecture will allow our customers to make better use of the information they have within their organizations, and complement it with the health content and information provided by HEALTHvision."

Colin Tucker, Hutchison 3G - "Autonomy's infrastructure software was selected because of its unique ability to integrate unstructured, semi-structured and structured information in multiple languages and formats. As the amount and type of data supported by the 3G network increases, we needed a scaleable solution."

Christoph Michel, Hyperwave - "Partnering with Autonomy is a crucial step forward in creating a stronger force that will deliver truly collaborative knowledge management and e-learning solutions. With Autonomy's leading automation technologies, Hyperwave is prepared to meet the challenges of today's knowledge economy for its customers."

Brenda Shore, Ingersoll-Rand - "As Ingersoll-Rand continues its e-Business implementation across the company, it is vital that employees have Internet access to the documents and information that relate to their jobs and support their work and personal life without spending valuable time managing and locating that information. Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company intranet quickly and efficiently."

Brenda Shore , Ingersoll-Rand - "Autonomy's solution provides employees the information they need, when they need it. The simple implementation will allows us to leverage the company intranet quickly and efficiently."

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate the whole process from start to finish."

Jason Miller, KnightRidder - "We chose Autonomy's solution because it derives meaning from text and automates the categorization of information and enables automated content delivery. Not only does their technology reduce Real Cities operating costs, but it simultaneously increases site loyalty through delivery of relevant, on-target content."

Cort Bucher, AviationNow.com - "We tried several solutions but Autonomy's technology proved to be the best on the market and the easiest to implement - it only took a month to install - even with customization."

Kevin Novak, eMontgomery - "Our mission is to provide citizens with vital up-to-date information and services they need without having to manually search the Web for county services and information. Our portal provides everything from tax information to virtual tours of the county in a way that is efficient and useful. One of the keys to success for the eMontgomery site is the ability for Autonomy to spider out and find information that resides in many different locations and formats and deliver it to the user in a way that meets his or her needs. Autonomy's technology provided the best solution for the management of all of this disparate data in a way that could be easily accessed through eMontgomery."

Steve Nauss, NASA - "Autonomy's technology automatically processes growing volumes of data and easily integrates with other products. The implementation has been smooth and straightforward throughout."

Steve Nauss, NASA - "Autonomy enables our software engineers and contractors to retrieve accurate and personalized information, which helps them design our earth- and star-observing platforms. The amount of information in our organization is akin to the number of stars in the universe - and we encounter more and more each day. Autonomy's technology automatically processes growing volumes of data and easily integrates with other products."

Owen Davies, NorthCliffe - "We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

Owen Davies, NorthCliffe - "Our community portals aim to provide relevant news and sports content in the regional areas covered by Northcliffe. We chose the Autonomy product to make our sites a more rewarding and fulfilling experience for the reader."

John McCulloch, Novartis - "Until now, managing information has cost us a great deal of time and money in manual processes, but Autonomy's technology can automate the whole process from start to finish."

John McCulloch, Executive Information Systems - "Novartis is a world leader in pharmaceuticals, healthcare, agribusiness and nutrition. That means we handle a vast amount of complex information daily, both from internal and external sources. Until now, that has cost us a great deal of time and money in manual processes, but Autonomy 's technology can automate the whole process from start to finish. We are delighted to be bringing the technology on board."

Bob Wells, U.S. Department of Energy - "Our keyword searches were not working. For example, if you looked for "hydrology, documents discussing "water movement were not picked up. There are a million records to reprocess manually, and we're looking for significant effects because there are a lot of experts with a lot of documents. Autonomy captures documents. We're expecting some serious savings."

René van den Bersselaar, Organon - "The nature of our business means that we have to deal with enormous volumes of unstructured information. The information is vital to us, but managing it manually is just not an option any more. Using Autonomy's infrastructure technology, we can automate the processes that have to be carried out on unstructured information, thus reducing our costs and, ultimately, accelerating our time to market. There is a powerful commercial advantage to be had from Autonomy, particularly as it can be deployed so rapidly."

Karlin Bohnert, PacificCorp. - "With fluctuations in the utility industry a constant, staying current on critical news, research and data helps us better serve our customers. After evaluating several potential vendors, PacifiCorp chose Autonomy's technology for its easy and quick implementation, reliability and most importantly, because it will grow with our organization's evolving needs."

Ken Metcalf, Participate Systems - "We wanted to speed up the expertise discovery process for the sales networks we're building. Partnering with Autonomy means sales organizations won't have to rely on people updating their own profiles. The system does it continuously based upon the documents they create and the knowledge they share."

Richard Illingworth, Royal & SunAlliance - "Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

SCA - "We believe that only Autonomy's technology is capable of creating a win-win situation so rapidly."

John Coate, SF Gate - "No matter how many people I had, it was never enough. And they wouldn't have time for anything else except building hyperlinks. We initially looked to Autonomy to provide automatically generated hyperlinks to suggest related articles from our two daily newspapers, The San Francisco Chronicle and The San Francisco Examiner, our archives and the Associated Press in real-time. But we also had a vision of making SF Gate the personalized news and information portal for our members, and we knew Autonomy could make that a reality."

Richard Illingworth, Royal & SunAlliance - "Royal & SunAlliance is forging ahead and making the most of the opportunities afforded by the new economy, as has been shown by our Usecolor service. We are now moving ahead to apply Autonomy's technology throughout the Group to help us exploit our knowledge base, achieve increased productivity and further enhance customer service. Autonomy helps us to concentrate on our core business by automating the processes that act on our information."

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy's technology deployed in 90 days and SHRM has observed an increased number of repeat site visits."

John T. Adams III, Society for Human Resource Management - "We view Autonomy's technology as an investment that will keep SHRM's portal profitable and useful to members. Autonomy has enabled us to improve personalization and efficiency. There's a greater sense of community. Autonomy's technology deployed in 90 days and SHRM has observed an increased number of repeat site visits."

Anna Parkman, Skanska - "Autonomy's technology will save the Group a lot of time and money - time and money that can be spent on more important issues, like our core business."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Cynthia Burgunder, Space and Naval Warfare Systems Command - "Autonomy is essential to our mission of helping the Navy communicate and share critical information. SPAWAR customers and employees need easy access to products and services data, SPAWAR initiatives, contract opportunities and other information that may be of interest to them. Autonomy's intelligent technology integrates seamlessly into our intra- and extranets to ensure information superiority for our war fighters and decision makers."

Robert Wyatt, Society of Petroleum Engineers - "Our members are at the cutting-edge of oil industry research and demand the most up-to-date and relevant information to do their jobs well. Autonomy's software automates the integration of detailed and complex industry information from many different content sources to give our members the best information resources on the Web."

Billy Ho, Sybase - "Sybase EP 2.5 simplifies how people access and utilize the increasing amount of information and applications within their organization, because it provides a single, secure interface. We selected Autonomy's infrastructure technology because it directly supports this goal. Autonomy's portlets automatically integrate people and content from multiple repositories based on an understanding of the concepts within the information. This makes it easier for employees to access the information and people they need to get their jobs done more efficiently."

Colonel Robert Coxe, U.S. Army - "Army Knowledge Online currently supports more than 700,000 registered users worldwide. By creating an online portal where critical information can be accessed from personalized reports used to track information, documents by colleagues on relevant matters, training links, the latest Army news and other knowledge centers all from a single interface, we are producing a more efficient and productive environment. CIO magazine's recognition of our online portal and the efficiencies it brings to our global users represents an important milestone for our online initiative."

Peggy Kjelgaard, VHA - "The Clinical Knowledge Management suite of services leverages member capabilities, knowledge, information sources and networks to accelerate creating, identifying, spreading and sustaining health care improvements and innovations. We would have an extremely difficult time handling this wealth of information if were to rely on a manual system for tagging and delivering this information. Autonomy is the primary technology we use to automatically manage dynamic content sources across CKM, the Web and member hospitals."

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it. This entails understanding the content, sending it to the right person and linking it to other pertinent information and people. Speed is another critical factor, thus all this should happen in a non-labour-intensive manner - that is, completely automatically. That is what Autonomy, uniquely, now enables us to do. It is the engine of our KnowledgeNavigator."

Jean-Pierre Krause, Zurich - "There is a lot of useful information out there, but the key to using it is to first make sense of it. This entails understanding the content, sending it to the right person and linking it to other pertinent information and people. Speed is another critical factor, thus all this should happen in a non-labour-intensive manner - that is, completely automatically. That is what Autonomy, uniquely, now enables us to do. It is the engine of our KnowledgeNavigator."

Forbes.com - "Speed was the principal driving force behind our choice of using Autonomy technology within our Web site," said Michael Smith, CTO of Forbes.com. "Our readers need to be kept abreast of business developments around the globe when they happen, and as our content changes and is updated, Autonomy gives users the ability to retrieve that content quickly and accurately

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